Hello all,


I recently started getting this message "It has been less than 48 hours since you activated PHANTOM 4" but this phantom was activated almost two years ago.  The message is offering me DJI care.  Why would I be getting this message every time I boot my Phantom 4.  I also have a Phamtom 4 Pro and it's about 6 months old and I do not get this message on it.  Anyone know why I get this message on my P4 and how to stop it?


Thanks,


--Jim
Burbank, CA

Go ahead and purchase.  That should stop it for sure.

Hi Jim, we're sorry for the troubles. May I have your aircraft SN, DJI account and the screenshot of prompted message for better assistance? We'd like to check the exact status.

DJI Susan Posted at 2018-9-4 18:32
Hi Jim, we're sorry for the troubles. May I have your aircraft SN, DJI account and the screenshot of prompted message for better assistance? We'd like to check the exact status.

THe other information you requested is in a private message to you.

THanks,

--Jim

Jim Watkins Posted at 2018-9-5 10:41
[view_image]

THe other information you requested is in a private message to you.

Hi Jim, sorry that Susan is not online at the moment, this issue has been forwarded to the related team to look into, we will keep you updated once we hear anything from our engineers, please wait patiently, thank you.

Any news on this?  I am still getting this message every time.

--Jim

Jim Watkins Posted at 2018-9-15 08:21
Any news on this?  I am still getting this message every time.

--Jim

Hi Jim, we still haven't received the news from our engineers, we will verify again on Monday and come back to you soon, thanks for your patience.

Still waiting for an answer on this.  The message continues every time even though the P4 was purchased over two years ago.  Please advise.

--Jim

Good day Jim. I am sorry for the long wait. As of the moment, we still have no update on our engineers. Once an update is given rest assure we will notify you at once. Thank you for your patience.

I am still getting this message on a Phantom I've owned for years.  Still now answers?


--Jim
(Burbank, CA)

Jim Watkins Posted at 11-17 14:06
I am still getting this message on a Phantom I've owned for years.  Still now answers?

Sorry to have kept you waiting, we are still waiting for the update from our engineers, may I have your current DJI Go 4 APP version? Does the message pop up again when updating to the latest version?

Jim Watkins Posted at 11-17 14:06
I am still getting this message on a Phantom I've owned for years.  Still now answers?

Hi Jim, please refresh the firmware of the drone and then re-install the DJI Go 4 APP to try again, the APP maybe recognize the wrong model or something like that, thank you.

DJI Mindy Posted at 11-19 04:48
Hi Jim, please refresh the firmware of the drone and then re-install the DJI Go 4 APP to try again, the APP maybe recognize the wrong model or something like that, thank you.

Here is what I have tried so far;  I refreshed the firmware.  I downgraded the firmware.  I upgraded the firmware.  I have tried it with a different controller.  I have tried it with a different iPad.  No matter what, I always get this message.  

What this tells me is that the issue is within the bird itself.  It is not the remote and it is not the iPad.  And whatever is causing this, is unaffected by the firmware version.

Now, this is a very, very minor issue, nevertheless, it isn't normal either.  So, I am still interested in what is causing this and how to eliminate it.

--Jim
(Burbank, CA)

Jim Watkins Posted at 11-30 13:08
Here is what I have tried so far;  I refreshed the firmware.  I downgraded the firmware.  I upgraded the firmware.  I have tried it with a different controller.  I have tried it with a different iPad.  No matter what, I always get this message.  

What this tells me is that the issue is within the bird itself.  It is not the remote and it is not the iPad.  And whatever is causing this, is unaffected by the firmware version.

Thanks for the clarification. The team is trying to locate the exact status and we'll keep following up.

Still no answer?

Jim Watkins Posted at 2018-12-25 12:35
Still no answer?

Hi Jim, sorry for keep you waiting. Our engineers have located the exact status and they will fix it soon.