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Points not exchanging still in Auditing phase
1620 8 2018-9-4
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Skyris
Captain
Flight distance : 109862 ft
Australia
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Hi can someone help, was hoping to transfer some points to go towards a new battery for the mavic 2, the points are still auditing
see below
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2018-9-4
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DJI Susan
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Hi Skyris, thanks for reaching us. Currently, the auditing of one month will be conducted on the beginning of next month and the turnaround is about 3-5 business days. The Credit will be released as long as the audit finished. If you have any questions, please kindly write an email to djifansforumadmin@dji.com, the designated team will help you.
2018-9-4
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Skyris
Captain
Flight distance : 109862 ft
Australia
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DJI Susan Posted at 2018-9-4 19:01
Hi Skyris, thanks for reaching us. Currently, the auditing of one month will be conducted on the beginning of next month and the turnaround is about 3-5 business days. The Credit will be released as long as the audit finished. If you have any questions, please kindly write an email to djifansforumadmin@dji.com, the designated team will help you.

So are you saying I have to wait until October now to use the discount?
2018-9-4
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DJI Susan
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Skyris Posted at 2018-9-4 19:54
So are you saying I have to wait until October now to use the discount?

Theoretically, it is. I've forwarded this to the team to handle it as the priority, you may check the status later.
2018-9-5
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Skyris
Captain
Flight distance : 109862 ft
Australia
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wow thats quite a long wait, thanks a lot though, just seen the points have been turned to $...
2018-9-5
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DJI Diana
Administrator
Flight distance : 2408 ft

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Skyris Posted at 2018-9-5 13:32
wow thats quite a long wait, thanks a lot though, just seen the points have been turned to $...

That's good to know, Skyris. If there's anything that we can assist you, don't hesitate to contact us. Take care.
2018-9-5
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Skyris
Captain
Flight distance : 109862 ft
Australia
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DJI Diana Posted at 2018-9-5 17:25
That's good to know, Skyris. If there's anything that we can assist you, don't hesitate to contact us. Take care.

will do thanks
2018-9-6
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Skyris
Captain
Flight distance : 109862 ft
Australia
Offline

DJI Diana Posted at 2018-9-5 17:25
That's good to know, Skyris. If there's anything that we can assist you, don't hesitate to contact us. Take care.

will do thanks
2018-9-6
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DJI Diana
Administrator
Flight distance : 2408 ft

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You are much welcome Skyris. We are here to help you.
2018-9-6
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