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Invoice please
822 17 2018-9-5
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Pagemakers
lvl.3
Flight distance : 402946 ft
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Emailed numerous times and nothing. Please send an invoice for my order 0449873540920
2018-9-5
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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There is a download link for your invoice in the shipment notification that you had received from DJI via email.
2018-9-6
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Pagemakers
lvl.3
Flight distance : 402946 ft
United Kingdom
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Hello. There is only a download link when you purchased a physical product. I purchased DJI Refresh and there is no download link in any email I have.  
2018-9-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, once we ship your order, a VAT invoice will be available for download in your shipping confirmation email. Please refer to Wachtberger's suggestion and download the invoice in the email, thanks.
2018-9-6
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Pagemakers
lvl.3
Flight distance : 402946 ft
United Kingdom
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Hello please read my previous reply. There is NO product to ship. It’s DJI Refresh which is delivered electronically.

There is no invoice link in my email.
2018-9-6
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DJI Mindy
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Flight distance : 7 ft
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Pagemakers Posted at 2018-9-6 01:30
Hello please read my previous reply. There is NO product to ship. It’s DJI Refresh which is delivered electronically.

There is no invoice link in my email.

Pagemakers, upon checking your Forum account, we only found one email for the invoice request, did you contact our support via other email account? If yes, please PM me your email address so that we can check why you are not replied.
For the email via your Forum account, we have informed the team to reply and provide the invoice as soon as possible, please check later, thank you.
2018-9-6
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Pagemakers
lvl.3
Flight distance : 402946 ft
United Kingdom
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I’ll PM you
2018-9-6
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hello Paul, Thank you for providing your order number. Upon checking with the proper department. Your DJI care refresh is already activated on your drone staring September 4, 2018. If you have any other concerns please feel free to post for us to help you further.
2018-9-6
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Pagemakers
lvl.3
Flight distance : 402946 ft
United Kingdom
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DJI Diana Posted at 2018-9-6 09:11
Hello Paul, Thank you for providing your order number. Upon checking with the proper department. Your DJI care refresh is already activated on your drone staring September 4, 2018. If you have any other concerns please feel free to post for us to help you further.

Hello. I know Refresh is active. That is not what I created this topic about.

Please send me an invoice for this order.
2018-9-6
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DJI Diana
Administrator
Flight distance : 2408 ft

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Pagemakers Posted at 2018-9-6 09:18
Hello. I know Refresh is active. That is not what I created this topic about.

Please send me an invoice for this order.

I have sent a request to the proper department for us to send you a dji care refresh invoice. Thank you. Please keep us updated. Thank you.
2018-9-6
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Pagemakers
lvl.3
Flight distance : 402946 ft
United Kingdom
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Invoice now received thank you.
2018-9-6
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DJI Diana
Administrator
Flight distance : 2408 ft

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Pagemakers Posted at 2018-9-6 11:06
Invoice now received thank you.

You are very much welcome Paul. If you have any other concerns please feel free to contact DJI support for us to help you further. Have a safe and happy flying.
2018-9-6
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fansad471a00
lvl.1

United Kingdom
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I have also purchased DJI Care under Order No 0447887950119 and cannot find anywhere to download a tax invoice. Can you help please?
2018-11-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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fansad471a00 Posted at 11-19 11:48
I have also purchased DJI Care under Order No 0447887950119 and cannot find anywhere to download a tax invoice. Can you help please?

Hi there, please be informed that after you purchased DJI Care, you will receive an invoice email with the order number on it.
2018-11-19
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fedetanga
New

Italy
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Hi, i have the same problem, can i get the invoice in my mail address fot he Dji Care Refresh order n. 0393900014038
Thanks
1-7 07:19
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DJI Mindy
Administrator
Flight distance : 7 ft
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fedetanga Posted at 1-7 07:19
Hi, i have the same problem, can i get the invoice in my mail address fot he Dji Care Refresh order n. 0393900014038
Thanks

Hi fedetanga, we have informed the team to send you the invoice via the email very soon, please check later, thank you.
1-8 00:47
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fans54ec5b41
New
Portugal
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Hello
Can you, send-me this invoice?
Order 3511068310197
2-3 14:32
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans54ec5b41 Posted at 2-3 14:32
Hello
Can you, send-me this invoice?
Order 3511068310197

Hi there, I will forward the request to the proper team.
2-4 01:11
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