Fly More Kit
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750 17 2018-9-7
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Digital DJI
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  1#
Does anyone have any idea if the Fly More kits for the Mavic Pro 2 are actually shipping.
They are still showing 2-5 working days delivery on the DJI store.
I ordered mine 2 weeks ago with the Pro 2 which has arrived but not the Fly More Kit.
The order status changed to shipped the other day and then went back to payment processed.
It would be good customer service if DJI could update us on what the situation is.
John
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2018-9-7
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pjollain
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  2#
I ordered mine on Tuesday 04/09, it has been shipped yesterday (from UK) and is due to be delivered to me next Tuesday, according to DHL tracking.
2018-9-7
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OsitalV2
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  3#
My M2P arrived yesterday along with FM kit.
2018-9-7
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rwynant V1
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  4#
Drones Made Easy as of yesterday had the M2 FlyMore Kit in stock........They are an Authorized Dealer/Store for DJI in San Diego

HaHa....I saw the "UNITED" location......went back and THEN saw "Kingdom"  

Randy
2018-9-7
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Digital DJI
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  5#
Looks like I will have to contact support to see what is going on.
Thanks
John
2018-9-7
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Lobstah Mobstah
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  6#
Digital DJI Posted at 2018-9-7 07:43
Looks like I will have to contact support to see what is going on.
Thanks
John

Let us know what they say.  I ordered one this morning.
2018-9-7
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Corvus monedula
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  7#
Digital DJI Posted at 2018-9-7 07:43
Looks like I will have to contact support to see what is going on.
Thanks
John

So did I and got informaed that

Unfortunately, due to customs difficulties, we have not been able to ship your order of the Fly More Kit and Battery.
The goods are currently in British customs.

Our colleagues told us that the goods should be released early next week.

So there's some hope. We'll see…
2018-9-7
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DJI Diana
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  8#
Hello John. I am sorry for the trouble. I will be coordinating with the proper department on this issue that we have today. I will get back to you as soon as possible once I have the feedback. Thank you for your patience.
2018-9-7
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Digital DJI
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  9#
Thank you Diana my order Number is 0449408088390
john
2018-9-7
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DJI Mindy
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  10#
Digital DJI Posted at 2018-9-7 23:09
Thank you Diana my order Number is 0449408088390
john

John, we are so sorry for the delay in shipping because of the high demand, we will inform the team to ship it out as soon as possible, sorry for the inconvenience caused.
2018-9-8
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Digital DJI
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  11#
Hi Mindy,
Thank you for your reply very much appreciated. I appreciate there is high demand for the Fly more kit but the store is still showing estimated delivery time 3-5 working days after payment confirmation. I ordered the day after launch over 2 weeks ago
Also if you look around the forum and on this thread customers who ordered after myself for example higher up on this thread ordered 11 days after me have had their orders shipped.
John
2018-9-8
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DJI Diana
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  12#
Digital DJI Posted at 2018-9-8 02:55
Hi Mindy,
Thank you for your reply very much appreciated. I appreciate there is high demand for the Fly more kit but the store is still showing estimated delivery time 3-5 working days after payment confirmation. I ordered the day after launch over 2 weeks ago
Also if you look around the forum and on this thread customers who ordered after myself for example higher up on this thread ordered 11 days after me have had their orders shipped.

We are so regretful about keeping you waiting. As per DJI Mindy, it is due to the high demand of our new product. Since you have mentioned that you knew someone received his order already, but you ordered yours 11 days prior to them. I would like to raise this concern to the respective department to help you on this matter. By any chance, can you try to provide me the order number of that customer? If u can provide me that, it will be helpful for us to investigate.
2018-9-9
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Digital DJI
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  13#
Good evening Diana
I said the customers order had been shipped and was referring to the 2# comment on this thread above where the customer ordered on 04/09.
I ordered mine on the 24/08.
hope this helps.
john
2018-9-9
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DJI Mindy
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  14#
Digital DJI Posted at 2018-9-9 11:52
Good evening Diana
I said the customers order had been shipped and was referring to the 2# comment on this thread above where the customer ordered on 04/09.
I ordered mine on the 24/08.

Hi John, the stock in the different warehouse is different, we sincerely apologize for the delay, your order is estimated to be shipped this week, but we see you have requested the refund, hope we can help you next time.
2018-9-10
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Digital DJI
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  15#
Hi Mindy,
Yes I have requested a refund for reasons I am not happy  with and do not wish to discuss on an open forum.
I would like to thank everyone who has tried to help in resolving the problem.
John
2018-9-10
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DJI Mindy
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  16#
Digital DJI Posted at 2018-9-10 02:55
Hi Mindy,
Yes I have requested a refund for reasons I am not happy  with and do not wish to discuss on an open forum.
I would like to thank everyone who has tried to help in resolving the problem.

John, we are sorry again for the inconvenience caused, hope you will receive the refund soon, we will learn from this and keep improving our customer service. Please let us know any time if you have further concern, we are always here to help.
2018-9-10
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Digital DJI
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  17#
Hi Mindy,
Thank You.
John
2018-9-10
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DJI Diana
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  18#
Digital DJI Posted at 2018-9-10 03:45
Hi Mindy,
Thank You.
John

Hello John. You are welcome. If you have any other concerns please feel free to contact DJI support for us to help you further.
2018-9-10
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