DJI Diana
Administrator
Flight distance : 2408 ft
Online
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Hi Jakob, we're sorry about the unpleasant experience. I was able to check your information and it appears that your original Mavic Air's serial number still bound to the care plan. For a proper documentation, I strongly recommend you to send an email request to djicare@dji.com, please provide the new serial number, the proof of purchase and the previous case number when the unit was sent for replacement. Please let me know when request sent. |
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