Please select Into the mobile phone version | Continue to access the computer ver.
Will not connect to DJI Assistant 2
4116 24 2018-9-10
Uploading and Loding Picture ...(0/1)
o(^-^)o
wjtve
lvl.3
Flight distance : 75121 ft
United States
Offline

Good day all,
New to the forum and the DJI World ... I do enjoy my  new Mavic 2 Pro immensely.

I purchased a DJI googles and when attempting to activate via DJI  Assitant, the goggles are not recognized.
TEh computer responds to teh USB link but Assitant does not.  The ocntroller and drone are recognized adn updated.

Thanks for your help,
Bill Taylor
2018-9-10
Use props
Cmartin3977
Second Officer
Flight distance : 70945 ft
Offline

Same exact issue with my buddy’s RE Goggles... absolutely will not recognize them
2018-9-10
Use props
robbie in ireland
lvl.2
Flight distance : 2300 ft
  • >>>
Offline

Same here says on my goggles to update, but i cant.
2018-9-11
Use props
robbie in ireland
lvl.2
Flight distance : 2300 ft
  • >>>
Offline

my one is the same, read somewhere the software is not release yet, only works on the dji sports goggles not the white ones.??????
2018-9-11
Use props
DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

Our apologies for the inconvenience. Activate DJI Goggles and update the firmware to version 01.04.0500 or above on your computer using the appropriate version of DJI Assistant 2. To download the version of DJI Assistant 2 that is compatible with DJI Goggles, please visit: https://www.dji.com/dji-goggles/info#downloads.
2018-9-11
Use props
DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

robbie in ireland Posted at 2018-9-11 02:40
Same here says on my goggles to update, but i cant.

Sorry to hear that. To fix this issue, kindly follow the post #5. Let me know if the issue is still the same. Thanks for your support.
2018-9-11
Use props
DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

robbie in ireland Posted at 2018-9-11 02:48
my one is the same, read somewhere the software is not release yet, only works on the dji sports goggles not the white ones.??????

Sorry to hear that. The white goggles is compatible. Power on the DJI Goggles, choose Linking in Settings, then choose Mavic 2. You can also refer on the attachment below.

2018-9-11
Use props
robbie in ireland
lvl.2
Flight distance : 2300 ft
  • >>>
Offline

DJI Paladin Posted at 2018-9-11 03:49
Sorry to hear that. The white goggles is compatible. Power on the DJI Goggles, choose Linking in Settings, then choose Mavic 2. You can also refer on the attachment below.

[view_image]

does not work, connected the goggles to the controller usb,  press linking on menu in goggles  and then press the connect button on my aircraft light goes red, nothing happens.
2018-9-11
Use props
robbie in ireland
lvl.2
Flight distance : 2300 ft
  • >>>
Offline

DJI Paladin Posted at 2018-9-11 03:42
Our apologies for the inconvenience. Activate DJI Goggles and update the firmware to version 01.04.0500 or above on your computer using the appropriate version of DJI Assistant 2. To download the version of DJI Assistant 2 that is compatible with DJI Goggles, please visit: https://www.dji.com/dji-goggles/info#downloads.

does not work
2018-9-11
Use props
Dirty Bird
Captain
Flight distance : 6752684 ft
  • >>>
Offline

Did you install the version of the DJI Assistant from the Goggles Support page (v1.2.4)?

If you are trying to update the Goggles with the Assistant 2.x from the Mavic 2 Support page it will not find your goggles.  The 2.x version only works with the Mavic 2.

2018-9-11
Use props
Dirty Bird
Captain
Flight distance : 6752684 ft
  • >>>
Offline

robbie in ireland Posted at 2018-9-11 05:24
does not work, connected the goggles to the controller usb,  press linking on menu in goggles  and then press the connect button on my aircraft light goes red, nothing happens.

You cannot connect by simply pressing the buttons.  You must first update the Goggles to version 01.04.0500 then initiate the Link via the Link menu in the Goggles.
2018-9-11
Use props
robbie in ireland
lvl.2
Flight distance : 2300 ft
  • >>>
Offline

Dirty Bird Posted at 2018-9-11 05:45
You cannot connect by simply pressing the buttons.  You must first update the Goggles to version 01.04.0500 then initiate the Link via the Link menu in the Goggles.

version 1,2.4 on bottom right o my of Assistant
2018-9-11
Use props
robbie in ireland
lvl.2
Flight distance : 2300 ft
  • >>>
Offline

robbie in ireland Posted at 2018-9-11 08:53
version 1,2.4 on bottom right o my of Assistant

the problem is i can't seem to get my new version on to my goggles.
2018-9-11
Use props
Dirty Bird
Captain
Flight distance : 6752684 ft
  • >>>
Offline

You must be running Windows 8 or 10?  
2018-9-11
Use props
Dirty Bird
Captain
Flight distance : 6752684 ft
  • >>>
Offline

If 10 disable Signed Driver Enforcement so it allows the DJI USB drivers
2018-9-11
Use props
wjtve
lvl.3
Flight distance : 75121 ft
United States
Offline

DJI Paladin Posted at 2018-9-11 03:42
Our apologies for the inconvenience. Activate DJI Goggles and update the firmware to version 01.04.0500 or above on your computer using the appropriate version of DJI Assistant 2. To download the version of DJI Assistant 2 that is compatible with DJI Goggles, please visit: https://www.dji.com/dji-goggles/info#downloads.

This worked perfectly... thanks for your help.
2018-9-11
Use props
DJI Paladin
Super Moderator
Flight distance : 318 ft

Offline

wjtve Posted at 2018-9-11 12:48
This worked perfectly... thanks for your help.

You're welcome. If you have other concern, please let us know. Thanks!
2018-9-12
Use props
fansbbafd11e
lvl.1
Flight distance : 289 ft
Romania
Offline

Why can't I connect my craft to assistant 2?????
2019-1-9
Use props
fansbbafd11e
lvl.1
Flight distance : 289 ft
Romania
Offline

Why can't I connect my craft to assistant 2?????
I updated the controller with app but the carft updating nor by app neither by assistant 2 is not possible, on pc asku g me all the time to connect the cable even the cable is connected and on app giving error that the connection should be checked...tried many times but in vain. Any recommendation??? Please.
2019-1-9
Use props
LBC
lvl.1
United States
Offline

I have having the same problem.  Controller and Mavic pro 2 connects fine but nothing with the goggles.  Never shows up in DJI Assist 2 nor will connect using the controller.   If I cannot update the firmware its useless.   Any clues?  Using Mac with newest versions of everything.
2019-1-13
Use props
fans2f87b92c
lvl.1
Flight distance : 425220 ft
United States
Offline

Same thing here. Can't update goggles because they're not recognized on mac v 1.2.4
2019-7-14
Use props
DannyB
lvl.1
United States
Offline

Guys.  Spent two hours on this.  Just tried my 3rd micro usb cable and that was the problem.

Just unbelievable.  I think it was the bit transfer rate of a small, generic cable.  I used the cable that came with my Mavic 2 Zoom with the lightening to micro usb adapter.  Bam.  Handled it.  Feel like an idiot after all the software downloads.  

Hope that helps future users!
2019-11-28
Use props
fansad1aa1ae
lvl.1
Flight distance : 150410 ft
United States
Offline

DannyB Posted at 2019-11-28 07:37
Guys.  Spent two hours on this.  Just tried my 3rd micro usb cable and that was the problem.

Just unbelievable.  I think it was the bit transfer rate of a small, generic cable.  I used the cable that came with my Mavic 2 Zoom with the lightening to micro usb adapter.  Bam.  Handled it.  Feel like an idiot after all the software downloads.  

Exact same problem for me, try the usb cable came with the goggle and was able to update with DJI Assistant 2 (DJI FPV series)
2-16 12:20
Use props
Cobaki
lvl.2

Switzerland
Offline

For anyone else having issues: Make sure to get the "DJI Assistant 2 (DJI FPV series)", it's a different download than the normal DJI Assitant 2.
2-21 05:17
Use props
EZEE
lvl.1

United States
Offline

fansad1aa1ae Posted at 2-16 12:20
Exact same problem for me, try the usb cable came with the goggle and was able to update with DJI Assistant 2 (DJI FPV series)

Interestingly, it took me three cables as well.  
4-5 16:07
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules