I have been looking at how to file a claim with my DJI Care Refresh and I cannot figure it out.  My Spark decided to do a water landing after a signal loss and I need to have it repaired or replaced.

Submit an online repair service request here:
https://www.dji.com/service/repair

I'm sorry to hear that. You can contact our support team to start up  case: (https://www.dji.com/support?site=brandsite&from=nav). You can provide your case number in case you need further assistance. Thanks for your support.

DJI Diana Posted at 2018-9-13 09:50
I'm sorry to hear that. You can contact our support team to start up  case: (https://www.dji.com/support?site=brandsite&from=nav). You can provide your case number in case you need further assistance. Thanks for your support.

My brand new mavic mini only flown twice today decided it would fall from the sky at a hight of 31 meters for no reason and has broken both front arms. Really frustrated going round in circles on dji site to try get help. Luckily i have dji refresh but dont know how to claim.
Why has my brand new drone fallen from the sky for no reason in and open clear space!!

fansa4d9af62 Posted at 7-4 09:40
My brand new mavic mini only flown twice today decided it would fall from the sky at a hight of 31 meters for no reason and has broken both front arms. Really frustrated going round in circles on dji site to try get help. Luckily i have dji refresh but dont know how to claim.
Why has my brand new drone fallen from the sky for no reason in and open clear space!!

Hi, we're really sorry to know about the incident. Kindly contact our Product Support in creating a repair ticket. The team designated will ask you of your flight records and this will determine the behavior and your controls during that specific flight.

If product malfunction was found, DJI will cover its repairs in accordance with our After-Sales Service Policies while retaining your DJI Care Refresh policy claims remaining. On the other hand, if user errors were determined, you may use your DJI Care Refresh for replacement.

Thank you in advance for your patience and understanding.

Hi I need to make a claim, my mavic air 2 has hit a tree whilst flying over some woods and I can not find it! But how do I do it? James

I need to replace my mavic mini I have DJI care refresh and tried to make a refresh claim but it keeps looking like a general claim I only want to get a replacement under my refresh warranty I purchased how do I go about this ?

Hi how do I file a claim?

djiuser_wIqdb3wJrzXA Posted at 1-21 09:05
Hi how do I file a claim?

Hi there, if you would need to start a service case, you can start a case on our official website at https://www.dji.com/au/support/repair
Please feel free to ask if you have any further questions.