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Mavic Pro Remote Connector Broken within 1 m - DJI Charging
346 6 2018-9-12
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fans9def7aa7
lvl.2
United Kingdom
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Hello,

I am super disappointed with DJI's quality management and service - I got a DJI Mavic Pro Platinum and the USB connector broke - see attached picture!


Now they say I damaged it and so they will charge £100 to replace it - after spending £1,300 on a drone I get this poor quality?

I raised an issue but they don't budge.

Anyone from DJI listening, please assist!!!



Broken Connector.png
2018-9-12
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DJI Susan
Administrator

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Hi Sir, we're sorry to read about the troubles. I managed to get your case number via the forum info, and forwarded this to the management to check. They will review your case and contact you during the working time. Appreciate your patience and understanding.
2018-9-12
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ALABAMA
Captain
Flight distance : 9220325 ft
United States
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It looks as though you may have tried to force it in.
2018-9-12
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fans9def7aa7
lvl.2
United Kingdom
Offline

DJI Susan Posted at 2018-9-12 02:54
Hi Sir, we're sorry to read about the troubles. I managed to get your case number via the forum info, and forwarded this to the management to check. They will review your case and contact you during the working time. Appreciate your patience and understanding.

Hello Susan,

I have heard from Stefan Bark from your NL customer service, and rather disappointingly he refuses to acknowledge this as a poor workmanship and manufacturing problem. It is widely acknowledged on this forum about the poor quality of the connector on the remote and the Pins are broken easily.

Please escalate this to someone more senior who can takenote of this massive failure in service and get me a replacement at no cost asap. I have been unable to fly for 20 days that it has taken for you to revert, and I am really disappointed at the poor response.

2018-9-12
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fans9def7aa7
lvl.2
United Kingdom
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ALABAMA Posted at 2018-9-12 04:45
It looks as though you may have tried to force it in.

Hello, no I never forced anything. Just charged it using the regular cable. Its just the poor quality of the connector.
2018-9-12
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ALABAMA
Captain
Flight distance : 9220325 ft
United States
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fans9def7aa7 Posted at 2018-9-12 05:43
Hello Susan,

I have heard from Stefan Bark from your NL customer service, and rather disappointingly he refuses to acknowledge this as a poor workmanship and manufacturing problem. It is widely acknowledged on this forum about the poor quality of the connector on the remote and the Pins are broken easily.

Yes, that is true, It's always a possibility.
2018-9-12
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DJI Diana
Administrator
Flight distance : 2408 ft

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fans9def7aa7 Posted at 2018-9-12 05:43
Hello Susan,

I have heard from Stefan Bark from your NL customer service, and rather disappointingly he refuses to acknowledge this as a poor workmanship and manufacturing problem. It is widely acknowledged on this forum about the poor quality of the connector on the remote and the Pins are broken easily.

Hi Rohit, I have checked your case and I can see that Stefan escalated this concern and he already settled this repair case. Please wait for the email notification once unit has been repaired and ready to be shipped. If you have any further questions, please feel free to contact us at any time, we're glad to help.
2018-9-12
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