fans9def7aa7
lvl.2
United Kingdom
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DJI Susan Posted at 2018-9-12 02:54
Hi Sir, we're sorry to read about the troubles. I managed to get your case number via the forum info, and forwarded this to the management to check. They will review your case and contact you during the working time. Appreciate your patience and understanding.
Hello Susan,
I have heard from Stefan Bark from your NL customer service, and rather disappointingly he refuses to acknowledge this as a poor workmanship and manufacturing problem. It is widely acknowledged on this forum about the poor quality of the connector on the remote and the Pins are broken easily.
Please escalate this to someone more senior who can takenote of this massive failure in service and get me a replacement at no cost asap. I have been unable to fly for 20 days that it has taken for you to revert, and I am really disappointed at the poor response.
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