DJI GO 4 app screenrecording fails and doesn't save the video?
623 5 2018-9-14
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karlo_m
First Officer
Flight distance : 349885 ft
Croatia
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Hi guys, so I have a very weird problem.

I'm screenrecording when I'm flying and sometimes all of a sudden the recording stops and doesn't save to my phone.

This might seem like a phone problem, but I actually get an error in the DJI app. Like, on-screen error in my live view which is really weird to me. Since the recording fails, I don't have it recorded and I don't remember what is actually written. Did something like this happen to any of you?

I'm on an iPhone 8 running iOS 11.4.1, the DJI GO app, the drone, and the remote are all updated.
2018-9-14
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DJI Natalia
Administrator

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Hi, I do apologize for the inconvenience caused. Please make sure that there's no other app running to your iPhone 8 to avoid any app crash. If the issue persists, please let us know. Thank you.
2018-9-14
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Alex B.
Second Officer
Flight distance : 21105262 ft

Spain
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Have you tried another sd card?
Also try uninstalling and installing the app again.

Fly safely
Alex
2018-9-14
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theothernt
Second Officer
Flight distance : 436171 ft
Ireland
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Do you get the error in the DJI GO app only when screen recording? if possible, try and screenshot it next time.

Btw, iOS 12 is out on Monday (17th) so this may fix the issue.
2018-9-14
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karlo_m
First Officer
Flight distance : 349885 ft
Croatia
Offline

theothernt Posted at 2018-9-14 15:28
Do you get the error in the DJI GO app only when screen recording? if possible, try and screenshot it next time.

Btw, iOS 12 is out on Monday (17th) so this may fix the issue.

Did have issues since I've installed iOS 12. Hopefully it's resolved
2018-9-22
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Zatx
Second Officer
Flight distance : 158166 ft
United States
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This brings up a question that I haven't figured out yet. How are you recording your iPhone screen (as in which app or setting)?

Thank you!
2018-9-22
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