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remove clamp gimbal?
358 10 2018-9-18
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ZmaroSobrinho
Second Officer
Flight distance : 3668084 ft
Brazil
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My spark showing message: remove clamp gimbal.
there is telemetry, is flying, but no image on screen.

i use it just with cellphone.
anybody alread see this message? "remove clamp gimbal."
2018-9-18
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DJI Gamora
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Hi, thanks for reaching DJI Forum. We do apologize for the troubles you had. I'd like to ask for the brand or make of the mobile device you used to download the app? Hope to hear from you soon. We're here to help. Thank you.
2018-9-19
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ZmaroSobrinho
Second Officer
Flight distance : 3668084 ft
Brazil
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now i'm with motorola g5s plus, but i alread try with anoter cellphones. The drone was ok, something happen. I'm looking what about this message
2018-9-19
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Wolferl
First Officer
Flight distance : 22615 ft
Austria
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ZmaroSobrinho Posted at 2018-9-19 03:08
now i'm with motorola g5s plus, but i alread try with anoter cellphones. The drone was ok, something happen. I'm looking what about this message

HI,

Please post a screenshot of your phone where that message is shown, and a photo of your Spark's front with the gimbal.

Cheers,
Wolferl
2018-9-20
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ZmaroSobrinho
Second Officer
Flight distance : 3668084 ft
Brazil
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see the pictures
2018-9-20
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Junior SBC
First Officer
Flight distance : 253704 ft
Brazil
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Olá, ZMaro, creio que alguma coisa esteja emperrando o movimento do gimbal, pode ser até um grão de areia. Aconteceu uma vez comigo e resolvi, movimento delicadamente a câmera com a aeronave desligada.
Espero ter ajudado.

Hello, ZMaro, I believe that something is impeding the movement of the gimbal, it can be even a grain of sand. It happened once with me and I resolved, gently moving the camera with the aircraft off.
Hope this helps.

2018-9-20
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ZmaroSobrinho
Second Officer
Flight distance : 3668084 ft
Brazil
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opa, brigs pela ajuda. Eu liguei o controle e ele responde aos movimentos do gimbal. O drone esta voando perfeitamente, o que ocorre é a imagem que não é transmitida e nem faz foto/vídeo

ok,,tks for help. I linked the control and it responds to the movements of the gimbal. The drone is flying perfectly, what happens is the image that is not transmitted and does not make photo / video
2018-9-20
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Junior SBC
First Officer
Flight distance : 253704 ft
Brazil
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ZmaroSobrinho Posted at 2018-9-20 11:34
opa, brigs pela ajuda. Eu liguei o controle e ele responde aos movimentos do gimbal. O drone esta voando perfeitamente, o que ocorre é a imagem que não é transmitida e nem faz foto/vídeo

ok,,tks for help. I linked the control and it responds to the movements of the gimbal. The drone is flying perfectly, what happens is the image that is not transmitted and does not make photo / video

I guess is a flat cable issue.
Eu acho que é um problema de flat cable. É aquele Spark que resolveu fazer aula de mergulho?

2018-9-20
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ZmaroSobrinho
Second Officer
Flight distance : 3668084 ft
Brazil
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yes , I already tested and everything is working. Just not broadcasting, filming or beating photo, and this error message that appears
2018-9-20
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DJI Gamora
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ZmaroSobrinho Posted at 2018-9-19 03:08
now i'm with motorola g5s plus, but i alread try with anoter cellphones. The drone was ok, something happen. I'm looking what about this message

Hi, when was the last time you updated the firmware of your aircraft?  The mobile device you are currently using is not fully supported to run the app. I'll be providing a list of fully supported devices below. Thank you.

2018-9-21
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ZmaroSobrinho
Second Officer
Flight distance : 3668084 ft
Brazil
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what i could do???
Does dji provide any support?
the drone was normally flying with image. Now he stopped showing the image. It does not record or transmit the image.
The problem is not the phone, I already tried with an iphone 6 and the same thing happened
2018-9-24
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