Please select Into the mobile phone version | Continue to access the computer ver.
Care Refresh purchase...after registration period
306 11 2018-9-19
Uploading and Loding Picture ...(0/1)
o(^-^)o
Steven Hawthorne
lvl.4
Offline

So, I'm looking to purchase the Care Refresh after the 48hrs period of registration...

DJI show  a video HOW to show the unit working etc which needs to be submitted and reviewed...

See: https://repair.dji.com/en/djicare/customerupload

But in the video we see the Inspire....and it asks 200m distance 120m altitude...... REALLY>>>>>? I need to fly my Air almost 400ft up....I never fly that high...

Can someone at DJI confirm Distance and Altitudes for test video for Air for submission for Care Refresh before i shoot my video application?
2018-9-19
Use props
Didiko
First Officer
Flight distance : 18399 ft
Belgium
Offline

I am interested in the reply as well ;-)
2018-9-19
Use props
Hedsic
Second Officer
Flight distance : 478757 ft
Offline

DJI Care video verification requirements:
1. Show aircraft, remote controller and DJI Go app in the same shot.
2. Shoot your video in a bright and open outdoor area.
3. Ensure video is clear and in focus. DO NOT edit your video.
In the verification video, please shoot the following items in order
1)    S/N numbers of your aircraft and gimbal, making sure that both numbers are clearly visible
2)    Turn on the remote controller and the battery
3)    Enter DJI GO app and calibrate the compass outdoors (open area recommended)
4)    Format SD card using the DJI GO app. Make sure it is backed up before formatting.
5)    Check the IMU.
6)    Demonstrate gimbal pitch movement and rotation by moving it up, down, left and right. If using a Phantom 3 series product, simply tilt up and down.
7)    Use the Combination Stick Command to power on the motors.
8)    Hover the aircraft in a place at an altitude of around 1.2m and a distance of 6m and transform the Inspire. Skip this step if using a Phantom 3 series product.
9)    Move the Inspire up, down, forwards, backwards, left, right and do the clockwise and counterclockwise rotation.
10)    Use the remote controller to record several seconds of video and use the Playback button to check the recording.
11)    Hover the aircraft at a high altitude, i.e. 20m.
12)    Carry out a distance and altitude test, making sure to show the DJI GO app clearly in your shot. In an open space, distance and altitude should reach at least around 200m and 120m respectively.
13)    Test aircraft landing gear by lowering it until the landing gear lowers automatically. Skip this step if using Phantom 3 series product.
14)    Land the aircraft, power off the aircraft battery and then turn off remote controller then stop your recording.
Upload your video on YouTube and reply us with the video link. REMINDER: DO NOT edit your video.
Once approved, DJI will inform you through email.
2018-9-19
Use props
Steven Hawthorne
lvl.4
Offline

Hedsic Posted at 2018-9-19 09:38
DJI Care video verification requirements:
1. Show aircraft, remote controller and DJI Go app in the same shot.
2. Shoot your video in a bright and open outdoor area.

YES BUT::::

12)    Carry out a distance and altitude test, making sure to show the DJI GO app clearly in your shot. In an open space, distance and altitude should reach at least around 200m and 120m respectively.


SO??????
2018-9-19
Use props
Hedsic
Second Officer
Flight distance : 478757 ft
Offline

Steven Hawthorne Posted at 2018-9-19 09:56
YES BUT::::

12)    Carry out a distance and altitude test, making sure to show the DJI GO app clearly in your shot. In an open space, distance and altitude should reach at least around 200m and 120m respectively.


Well, I guess you can either follow their rules and fly to 390 feet up or don't get DJI care added after the 48 hours and go a different route for insuring the drone.

I really do not really have an answer past that, I do apologize.  Hopefully DJI comes on and says they will make an exception for you since you are not comfortable going up that high in your drone yet. I'm sure they understand that as someone begins flying they may not be as comfortable going to the ceiling and may want to take it slowly.
2018-9-19
Use props
JoeMavicDHH
Second Officer
Flight distance : 120200 ft
  • >>>
Germany
Offline

Steven Hawthorne Posted at 2018-9-19 09:56
YES BUT::::

12)    Carry out a distance and altitude test, making sure to show the DJI GO app clearly in your shot. In an open space, distance and altitude should reach at least around 200m and 120m respectively.

They can't force you to fly illegally (depending on your country)! A height of 100m will do, worked for me.
2018-9-19
Use props
renedx
lvl.2
Flight distance : 31230 ft
Netherlands
Offline

It is written poorly I think;
> Carry out a distance and altitude test, making sure to show the DJI GO app clearly in your shot. In an open space, distance and altitude should reach at least around 200m and 120m respectively.


So you at least need to fly a distance of 200m, and an altitude of 120m.
2018-9-19
Use props
Steven Hawthorne
lvl.4
Offline

Hedsic Posted at 2018-9-19 10:09
Well, I guess you can either follow their rules and fly to 390 feet up or don't get DJI care added after the 48 hours and go a different route for insuring the drone.

I really do not really have an answer past that, I do apologize.

Not very helpful.....hence why as said in my post for someone from DJI to answer rather than just getting opinions....
2018-9-19
Use props
Steven Hawthorne
lvl.4
Offline

renedx Posted at 2018-9-19 10:12
It is written poorly I think;
> Carry out a distance and altitude test, making sure to show the DJI GO app clearly in your shot. In an open space, distance and altitude should reach at least around 200m and 120m respectively.

I mean the 200m distance isnt an issue...but the 120m (393.701ft), and seeing as FAA in the United States, drones are permitted to go no higher than 400 feet...this is VERY much asking a lot to risk....

I would like a DJI representative to confirm, for the purposes of Care Refresh post 48hr registration to confirm what is needed, from someone in USA.
2018-9-19
Use props
Hedsic
Second Officer
Flight distance : 478757 ft
Offline

Steven Hawthorne Posted at 2018-9-19 10:13
Not very helpful.....hence why as said in my post for someone from DJI to answer rather than just getting opinions....


I'm sorry that my attempt at helping was not helpful to you. That was not my intention.
2018-9-19
Use props
DJI Natalia
Administrator

Offline

Hi there. Thanks for the inquiry. You can actually fly your drone at a 50m distance and 50m altitude for safety. Please make sure to fly it in an open space. Should you have further question, please let us know. Thank you.
2018-9-19
Use props
JoeMavicDHH
Second Officer
Flight distance : 120200 ft
  • >>>
Germany
Offline

Steven Hawthorne Posted at 2018-9-19 10:13
Not very helpful.....hence why as said in my post for someone from DJI to answer rather than just getting opinions....

Thanx for not paying attention to my post #6.
2018-9-19
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules