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Mavic 2 Pro Out of Stock?
1069 22 2018-9-19
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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I ordered an M2P last Saturday (along with Goggle RE and the Fly More Kit) from DJI.com and received a phone call from DJI last night saying that the drone is out stock and they couldn’t give me an ETA.

How long have people generally been waiting for their Mavic 2’s?
2018-9-19
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Thriller
First Officer
Flight distance : 374337 ft
Italy
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Ordered mine on august 26th it arrived on september 03rd
2018-9-19
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w4d3
lvl.2
Flight distance : 361 ft
Australia
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Ordered mine on the 11th and received it on the 17th
2018-9-20
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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Ordered mine on August 24th and it arrived on August 31st
2018-9-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Maveric, sorry to read that, I failed to get your order number via your Forum account, could you please post the order number here so that we can help to check the status? Thank you.
2018-9-20
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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DJI Mindy Posted at 2018-9-20 02:37
Hi Maveric, sorry to read that, I failed to get your order number via your Forum account, could you please post the order number here so that we can help to check the status? Thank you.

Hi Mindy,

Sure it's 0449463280900
2018-9-20
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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@ WD3D, Thriller and Sky Carrier, thanks for the info
2018-9-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Maveric Posted at 2018-9-20 02:42
Hi Mindy,

Sure it's 0449463280900

Thanks for the order number, upon checking the order, it is estimated to be delivered today but it hasn't been shipped yet, we will verify with the related team of what happened and come back to you soon, please wait patiently, thank you.
2018-9-20
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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DJI Mindy Posted at 2018-9-20 03:39
Thanks for the order number, upon checking the order, it is estimated to be delivered today but it hasn't been shipped yet, we will verify with the related team of what happened and come back to you soon, please wait patiently, thank you.

Thanks Mindy.
2018-9-20
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi Maveric. If you have any other inquiries please feel free to contact DJI support. We are here to help you.
2018-9-20
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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DJI Diana Posted at 2018-9-20 08:28
Hi Maveric. If you have any other inquiries please feel free to contact DJI support. We are here to help you.

Thanks - let's see what Mindy comes back with
2018-9-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Maveric Posted at 2018-9-20 08:31
Thanks - let's see what Mindy comes back with

Hi Maveric, I have verified with the team that the order was delayed because the PGYTECH Drone Landing Pad was out of stock in the warehouse, currently, the order has been split and will be shipped very soon, please note the email with the tracking number later, thank you.
2018-9-20
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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DJI Mindy Posted at 2018-9-20 19:53
Hi Maveric, I have verified with the team that the order was delayed because the PGYTECH Drone Landing Pad was out of stock in the warehouse, currently, the order has been split and will be shipped very soon, please note the email with the tracking number later, thank you.

Thanks Mindy. I have received the email but now it says that only the drone is shipping and the rest, including the Goggles and the Fly More Kit,  will come later. What's going on??
2018-9-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Maveric Posted at 2018-9-20 23:47
Thanks Mindy. I have received the email but now it says that only the drone is shipping and the rest, including the Goggles and the Fly More Kit,  will come later. What's going on??

At the first beginning, all the units of your order were estimated to be shipped from China, since the PGYTECH Drone Landing Pad was out of warranty in China, other parts were changed to ship from UK warehouse except the Mavic 2 Pro.
Currently, all the units have been shipped, you should have received the email, please let me know if you have any further concern.
2018-9-21
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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DJI Mindy Posted at 2018-9-21 02:06
At the first beginning, all the units of your order were estimated to be shipped from China, since the PGYTECH Drone Landing Pad was out of warranty in China, other parts were changed to ship from UK warehouse except the Mavic 2 Pro.
Currently, all the units have been shipped, you should have received the email, please let me know if you have any further concern.

So just to be clear, the drone is coming from China and the rest is coming from the UK?
2018-9-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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Maveric Posted at 2018-9-21 02:09
So just to be clear, the drone is coming from China and the rest is coming from the UK?

Yes, currently, most of the Mavic 2 aircraft are shipped from China, hope you will receive them soon.
2018-9-21
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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DJI Mindy Posted at 2018-9-21 02:26
Yes, currently, most of the Mavic 2 aircraft are shipped from China, hope you will receive them soon.

Ok thanks for looking into it!
2018-9-21
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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Sorry, one more question... how long does it take for DJI credit to turn from 'available soon' to 'available now'? I want to use it to order some ND filters.
2018-9-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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Maveric Posted at 2018-9-21 02:33
Sorry, one more question... how long does it take for DJI credit to turn from 'available soon' to 'available now'? I want to use it to order some ND filters.

DJI Credit will be available to use approximately 15 days after delivery, if you have any question, please don't hesitate to let us know.
2018-9-21
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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DJI Mindy Posted at 2018-9-21 02:35
DJI Credit will be available to use approximately 15 days after delivery, if you have any question, please don't hesitate to let us know.

15 days?? Any way we can bring that forward? I would have ordered the filters at the same time as the drone but they weren't available... not my fault!
2018-9-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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Maveric Posted at 2018-9-21 02:41
15 days?? Any way we can bring that forward? I would have ordered the filters at the same time as the drone but they weren't available... not my fault!

I understand, but the DJI Credit can only be enabled about 15 days after delivery by the system automatically, we are unable to enable it in advance manually, appreciate your understanding.
2018-9-21
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Maveric
lvl.4
Flight distance : 377244 ft
United Kingdom
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DJI Mindy Posted at 2018-9-21 03:01
I understand, but the DJI Credit can only be enabled about 15 days after delivery by the system automatically, we are unable to enable it in advance manually, appreciate your understanding.

OK, I'll just have to wait

Thanks for your help
2018-9-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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Maveric Posted at 2018-9-21 03:02
OK, I'll just have to wait

Thanks for your help

Sorry for the inconvenience and you are welcome, please let us know if you have any further concern.
2018-9-21
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