fans0ce2c58c
lvl.1
United States
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DJI Paladin Posted at 2018-9-20 07:23
Our apologies for the inconvenience. I would recommend you to contact our support team to start up a case: (https://www.dji.com/support?site=brandsite&from=nav). We have the professional data analysis team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. You can provide your case number here in case you need further assistance. Thanks for your support.
HA!...... @Darkuser999 I feel your pain on the let downs being a double whammy of heart break! With the loss of my beloved drone AND ALL of my shots from the entirety of the 8 day trip that I was on TO SPECIFICALLY go to these places to get these great shots!! ALL OF IT JUST FLEW AWAY!!!...
& Well so Ive got sad, terrible news for you bud!.... DJI Throws a PAINFUL 3 PUNCH Combo!....
So I Had my spark fly away on me a couple weeks ago. I Did, AS I ALWAYS DID! & Opened the remote attennas & attached my range extender & plugged in my iPhone w/OTG cable. & Powered on remote. Then removed my gimbal cover & Prop locks. Attached the battery safety strap & landing gear. & Powered on the aircraft. I waited, AS ALWAYS for the GPS Home Point to set & make the announcement.... I fly unhindered. Then at 1min 50secs, 260ft up & 900ft out, Then My drone in crystal clear line of sight without an obstacle to be seen between us! Without ANY Warning whatsoever! Decided to disconnect with the remote & Fly off into the sunset!!! NOT ONE TIME ATTEMPTING TO RECONNECT With the remote! Nor ANY Beeps or warning announcements! Nor ANY visual on screen alerts!! Not to mention that I was in the middle of the desert, 100 miles from anything! Had DJI RANGE EXTENDERS Properly attached! & Instantly began running for higher ground! NOPE! NONE of that mattered or helped! & All that said, Still w/o even mentioning that the "AUTO RETURN TO HOME" function that is supposed to automatically turn around & return home upon disconnect with the remote! IT NEVER DID! I mean, 'DJI' That comes standard on these drones, right?!?... 2 Days I spent out there in the searing heat! Out of water! & Nothing to eat! Near killing myself trying to find the AC! But never did!..
Defeated! I unwillingly give up, return home. & File a claim...
So Just 2 days ago I heard back from this "Professional Data Analysis Team!!"... And do you know what they told me man?...... That after reviewing my flight records & logs & VERIFYING & CONFIRMING that I IN FACT DID DO EVERYTHING BY THE BOOK!.. BUT! (& I Quote!) "The pilot pushed the pitch stick forward, the aircraft flew forward and the flight record ended at t=01:49, h=79 m, d=274 m. With the record ended, we could not verify what happened afterward. We truly appreciate your support for DJI. If you could not recover the product and consider to purchase another one, we can offer you a 30% off discount!"................
WHHAM!!! THIRD Sucker Punch for the KnockOut!!!.........& For the WIN Showing NO Mercy!.........DJI & The SUPPORT Team!!!
HA!.... 30%!?!..... Are you freaking KIDDING ME?!! Why not just spit in my face while they're at it!!!
I wish you the BEST Of luck bud! & Im sorry for your loss.... |
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