When I try to sync my flight records to the cloud using my iPad and IOS 12.0 it keeps failing to sync .

Although it says failed, if you check then you will see that the records did update after all.
Check your distance on the logs and here on the forum, they’re the same.

Fly safe
Alex

Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

DJI Paladin Posted at 2018-9-21 07:41
Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

Here is the screenshot that you asked for.

DJI Paladin Posted at 2018-9-21 07:41
Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

It won’t let me upload my screenshot.  It says larger than 100mb.

DJI Paladin Posted at 2018-9-21 07:41
Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

/Volumes/MY PASSPORT/MacBook Pro Retina backup/Pictures/Photos Library.photoslibrary/resources/proxies/derivatives/45/01/145fa/UNADJUSTEDNONRAW_thumb_145fa.jpg

The records do update even that it says update failed!!!
Compare your distance here on the forum and in the records, they’re the same!!!
Mine also always says update failed but it does update.
I think it’s just a little bug in the software.

Fly safe
Alex

DJI Paladin Posted at 2018-9-21 07:41
Our apologies for the inconvenience. May I know if you tried to restart your device and tried a different network? Can you provide a screenshot of the error so that I can check it on my end? Thanks for your support.

Texas Tornado Posted at 2018-9-21 19:14
[view_image]

I had to go to a non IOS 12 device to upload screen shot.  But here it is

Alex B. Posted at 2018-9-21 19:00
The records do update even that it says update failed!!!
Compare your distance here on the forum and in the records, they’re the same!!!
Mine also always says update failed but it does update.

Alex, It looks like the records were indeed updated but I don’t know if they’re complete or not.  Makes me sorry that I upgraded to IOS 12.

Mine finally synced on the iPhone 8+ after trying numerous times.  No issues on my Samsung tablet also.  You just have to keep trying, as Alex pointed out, the data is actually there.  Bound to be some lumps and bumps with the new OS, and the latest Go.  I like 12, its made my old iPhone 5s snappy too.  Dont give up!

Has IOS 12 been oficially released or is it a Beta version?

Just a question,, when you tried to download your Flight Records did you log in with username and password??

I’m having exactly the same problem, it’s either a bug in the Go App or the IOS 12 update, no problems before I updated the Go App and IOS software on the phone.

Just tried my iPad Air 2 which was recently updated to IOS 12, and after flying this morning the Flight Records synchronized with no problems!!

H. Arif - 6IX Posted at 2018-9-21 23:13
Has IOS 12 been oficially released or is it a Beta version?

It’s the official release.

Fly safe
Alex

Log out of your DJI account then log back in

Northwood Posted at 2018-9-21 19:43
Mine finally synced on the iPhone 8+ after trying numerous times.  No issues on my Samsung tablet also.  You just have to keep trying, as Alex pointed out, the data is actually there.  Bound to be some lumps and bumps with the new OS, and the latest Go.  I like 12, its made my old iPhone 5s snappy too.  Dont give up!

Northwood, thanks for the advice.

H. Arif - 6IX Posted at 2018-9-21 23:13
Has IOS 12 been oficially released or is it a Beta version?

It has officially been released.  I downloaded it Thursday night.

Flighty Posted at 2018-9-22 02:31
Just a question,, when you tried to download your Flight Records did you log in with username and password??

I did it through my DJI Go 4 app after flying.  I was trying to upload to the DJI cloud.

LIk LIk Balus Posted at 2018-9-22 02:53
I’m having exactly the same problem, it’s either a bug in the Go App or the IOS 12 update, no problems before I updated the Go App and IOS software on the phone.

I didn't have the problem before updating my DJI GO 4 app and updating to IOS 12 either.  I posted in the Facebook Spark support group and 1 person said he updated to IOS 12 but not the DJI app.  He can sync with no problem.

Flighty Posted at 2018-9-22 03:23
Just tried my iPad Air 2 which was recently updated to IOS 12, and after flying this morning the Flight Records synchronized with no problems!!

Are you using the latest DJI app?

A CW Posted at 2018-9-22 05:27
Log out of your DJI account then log back in

A CW, I tried signing out of my DJI GO 4 app then signing back in just now.  same problem still exists.  My sync gets up to 79% then slows down, gets to 99% then says sync failed, retry.

Texas Tornado Posted at 2018-9-22 09:13
A CW, I tried signing out of my DJI GO 4 app then signing back in just now.  same problem still exists.  My sync gets up to 79% then slows down, gets to 99% then says sync failed, retry.

The only time that happened with me is when my FW on my iPhone was out of date but I see you're on IOS12 so I have no idea. May be an issue with DJI servers. Try again over another wifi connection or cellular (if you have that on your iPad). I updated a few days ago on my iPad with no probs.

Using DJI GO 4 app version 4.3.2 and IOS version 12.0

Texas Tornado Posted at 2018-9-22 09:18
Using DJI GO 4 app version 4.3.2 and IOS version 12.0

Yeah, it should work. May be it is at DJI's end so best to try later. Don't delete/reinstall the app or you'll lose any records that have not been synched.

A CW Posted at 2018-9-22 09:24
Yeah, it should work. May be it is at DJI's end so best to try later. Don't delete/reinstall the app or you'll lose any records that have not been synched.

A CW, I updated the firmware on my iPhone X and both my iPad Air and iPad Mini 4 on Thursday night to IOS 12.0.  Now I can’t upload screenshots.  Had to upload the screenshot from an iPod with older DJI GO 4 software and older IOS software.

Alex B. Posted at 2018-9-22 03:58
It’s the official release.

Fly safe

Oh ok, I don't think I've updated yet. thanks

Texas Tornado Posted at 2018-9-22 08:52
It has officially been released.  I downloaded it Thursday night.

Okay, thanks. will do it soon.

I’also tried logging out then back in, no success. Pretty much exactly the same symptoms that TT has. I’ll keep trying and give the drone another fly later today and try another sync. Bit frustrating!

LIk LIk Balus Posted at 2018-9-22 14:17
I’also tried logging out then back in, no success. Pretty much exactly the same symptoms that TT has. I’ll keep trying and give the drone another fly later today and try another sync. Bit frustrating!

Please let me know if you find a solution.

Certainly will

Texas Tornado Posted at 2018-9-22 09:00
Are you using the latest DJI app?

I am using DJI Go  v 4.3.1,,, (on the iPad)

Texas Tornado Posted at 2018-9-22 10:32
A CW, I updated the firmware on my iPhone X and both my iPad Air and iPad Mini 4 on Thursday night to IOS 12.0.  Now I can’t upload screenshots.  Had to upload the screenshot from an iPod with older DJI GO 4 software and older IOS software.

Hopefully DJI will fix it soon.

Flighty Posted at 2018-9-22 22:31
I am using DJI Go  v 4.3.1,,, (on the iPad)

I’m using version 4.3.2 have the same problem on all devices.

UPDATE!!!
Even though it says sync failed in reality the update is successful.
I double checked yesterday by updating my second device that wasn’t updated in ages,
And everything updated correctly as it is on my iPad.
You can check yourselves by comparing the distance flown on the forum and in records, also there’s a little white cloud next to the records, which means that they are in the Cleo d and updated successfully.
It’s just a bug in the app with the end wording, nothing else, this time that is

Fly safely
Alex

Cleo d was meant to say cloud

I have the same issue on iOS, but its fine on Android....  (that crowd is silently cheering i bet   )  The records go up, but it takes numerous tries before I get success on the iPhone.  Its gotta be Go...., as It happened before the 12 update.

LIk LIk Balus Posted at 2018-9-22 14:27
Certainly will

Thank you very much.

Everything works fine now with IOS 12.0 and DJI GO 4 version 4.3.3.