Please select Into the mobile phone version | Continue to access the computer ver.
CrystalSky activation : Network Unavailable Error ID: 00
1331 18 2018-9-21
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o(^-^)o
AngoTEX
lvl.1
Flight distance : 148530 ft
United Arab Emirates
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Is there a fix for this? I have looked through several threads, but have yet to see a definitive fix.  Brand new 7.85 ultra and it is connected to internet, it fails with network unvailable at the point of attempting to log onto DJI account. On a international site shoot and lossing time.
2018-9-21
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erkq
lvl.3
Flight distance : 2122759 ft
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I'm having the same problem with a brand new Ultra. Crazy.
2018-9-21
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WiSi-Testpilot
lvl.4

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Connect the CS to W-Lan,
password only letters and numbers,
Update,
Factory rest.
Connect to W-Lan,
password only letters and numbers,
register and so on.
Sometimes it hangs or some functions do not work.
In this case make a cold start and repeat.
Best regards,
Wilhelm
2018-9-21
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DJI Susan
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Hi AngoTEX, just to verify, is the internet connected well? You may try to try to use the browser to verify.
Alternatively, you may switch to another WiFi to see whether it helps.
2018-9-22
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DJI Susan
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erkq Posted at 2018-9-21 12:52
I'm having the same problem with a brand new Ultra. Crazy.

Hi erkq, could you refer to 4# and confirm? If no helps, please kindly provide a short video of your operation, we'd like to check the exact status, thanks so much!
2018-9-22
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AngoTEX
lvl.1
Flight distance : 148530 ft
United Arab Emirates
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DJI Susan Posted at 2018-9-22 00:04
Hi AngoTEX, just to verify, is the internet connected well? You may try to try to use the browser to verify.
Alternatively, you may switch to another WiFi to see whether it helps.

I am able to get it to connect to WLan, connected to two other WLan as well as hot spot from phone.  Can't get to browser as I am still trying to get through the DJI activation on first power-up. Unless there is a way to bypass the activation.

2018-9-22
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DJI Susan
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AngoTEX Posted at 2018-9-22 01:09
I am able to get it to connect to WLan, connected to two other WLan as well as hot spot from phone.  Can't get to browser as I am still trying to get through the DJI activation on first power-up. Unless there is a way to bypass the activation.

Thanks for the clarification. May I know where did you purchase the CrystalSky? Could you provide us with the SN and the operation video? I'll forward to our engineers to check the exact status. Thanks so much!
2018-9-24
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fans92eb7c52
lvl.2
Flight distance : 26079 ft
Germany
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I'm having the same problem with a brand new CS.
No matter if I try via Wi-Fi (I tested two different ones) or use a mobile hotspot (Iphone), it is not possible to log in with any internet connection. unfortunately I can not update because the device is still in the activation phase (first start). Please help!
3-26 12:36
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enmancini
lvl.3
Flight distance : 173130 ft
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Italy
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fans92eb7c52 Posted at 3-26 12:36
I'm having the same problem with a brand new CS.
No matter if I try via Wi-Fi (I tested two different ones) or use a mobile hotspot (Iphone), it is not possible to log in with any internet connection. unfortunately I can not update because the device is still in the activation phase (first start). Please help!
[view_image]

I have the same problem, is not possible with the price of the cs, i must works with this and I have buy this not for play but for works, dji resolve fast this ridiculos situation.
Arch.Mancini
3-26 14:13
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enmancini
lvl.3
Flight distance : 173130 ft
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Italy
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fans92eb7c52 Posted at 3-26 12:36
I'm having the same problem with a brand new CS.
No matter if I try via Wi-Fi (I tested two different ones) or use a mobile hotspot (Iphone), it is not possible to log in with any internet connection. unfortunately I can not update because the device is still in the activation phase (first start). Please help!
[view_image]

I have the same problem, is not possible with the price of the cs, i must works with this and I have buy this not for play but for works, dji resolve fast this ridiculos situation.
Arch.Mancini
3-26 14:14
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enmancini
lvl.3
Flight distance : 173130 ft
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Italy
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fans92eb7c52 Posted at 3-26 12:36
I'm having the same problem with a brand new CS.
No matter if I try via Wi-Fi (I tested two different ones) or use a mobile hotspot (Iphone), it is not possible to log in with any internet connection. unfortunately I can not update because the device is still in the activation phase (first start). Please help!
[view_image]

I have the same problem, is not possible with the price of the cs, i must works with this and I have buy this not for play but for works, dji resolve fast this ridiculos situation.
Arch.Mancini
3-26 14:14
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Wallerindustries
lvl.1

United States
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Same! Brand new crystal sky and I cant even activate it... please help.
3-26 19:50
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_DJI Fan_
lvl.2
Flight distance : 26079 ft
Germany
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Is there anybody from DJI who can help out?
It is very urgent!
greetings,
your _DJI Fan_
3-27 01:22
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_DJI Fan_
lvl.2
Flight distance : 26079 ft
Germany
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Hi, is this forum closed or why is there no response from DJI Support about the posted problems.
greetings
3-28 02:14
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DJI Susan
Administrator

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fans92eb7c52 Posted at 3-26 12:36
I'm having the same problem with a brand new CS.
No matter if I try via Wi-Fi (I tested two different ones) or use a mobile hotspot (Iphone), it is not possible to log in with any internet connection. unfortunately I can not update because the device is still in the activation phase (first start). Please help!
[view_image]

Hi there, sorry for the late response. I've received your message in PM and responded as well, you may check later.

Also, if you need one's attention, please click the reply button under one's message so that he/she can get the reminder and handle it timely, thanks!
3-29 02:41
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DJI Susan
Administrator

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enmancini Posted at 3-26 14:14
I have the same problem, is not possible with the price of the cs, i must works with this and I have buy this not for play but for works, dji resolve fast this ridiculos situation.
Arch.Mancini

Hi there, we're sorry for the late response.  May I know does the WiFi/Hotspot connect well? You may try to use the browser to check whether it works.
If the issue remains, you may upload a short issue video and offer the SN, we'll double check, thank you!
3-29 02:52
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DJI Susan
Administrator

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Wallerindustries Posted at 3-26 19:50
Same! Brand new crystal sky and I cant even activate it... please help.

Hi Wallerindustries, could you refer to 16# and confirm the details? We'd like to help.
3-29 02:52
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WildTracking
lvl.1

Australia
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I also had this issue and it was incredibly frustrating.  However thanks to the advice of someone on another thread, I tried using a hotspot instead of wifi and it worked first time so finally got through the activation phase!  @DJI you really need to sort out your wifi connection issues on your new gear before sending it out!! We shouldn't have to do this.
6-8 03:21
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WildTracking
lvl.1

Australia
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I also had this issue and it was incredibly frustrating.  However thanks to the advice of someone on another thread, I tried using a hotspot instead of wifi and it worked first time so finally got through the activation phase!  DJI you really need to sort out your wifi connection issues on your new gear before sending it out!! We shouldn't have to do this.
6-8 03:21
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