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Sync Flight Records in Go 4 App Not Working
255 7 2018-9-21
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RichJ53
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Flight distance : 1626135 ft
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Hey Guys the DJI Go 4 App is not allowing my new flight records to update. This has not been working now for 3 days. I have logged out of the App and signed in again. Rebooted multiple times. The process starts cycling to about 99% and it fails.

iOS 11.4.1
iPhone 8+
DJI Go 4 App version 4.3.2

Are the DJI serves down? How are we going to know what it broken and maybe DJI should add an message telling us the servers are down??

Rich

edit add screen shots:

IMG_1272.PNG IMG_1275.PNG IMG_1276.PNG
2018-9-21
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DRONE-flies-YOU!
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Flight distance : 1169488 ft
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The “sync failed. Retry” message IS the indicator that their servers are toast, lol. Give it a few days
2018-9-21
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Oracle Miata
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Flight distance : 1558734 ft
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They’re up and down a lot now a days.  I assume new users equals more traffic then they can handle.
2018-9-21
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RichJ53
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Oracle Miata Posted at 2018-9-21 08:00
There up and down a lot now a days.  I assume new users equals more traffic then they can handle.

Agree, it seems that every new drone launch adds another million users  

Rich  
2018-9-21
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RichJ53
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DRONE-flies-YOU! Posted at 2018-9-21 07:30
The “sync failed. Retry” message IS the indicator that their servers are toast, lol. Give it a few days

Yup, it would be nice to have something from DJI telling us rather than thinking our device is messed up.  

Already been a few days.....  maybe it will be fixed soon

Rich
2018-9-21
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DJI Natalia
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Hi, we're sorry for the inconvenience caused. Regarding your concern, I'll forward this to our R&D department for further clarification. Thanks for your understanding and support.
2018-9-21
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RichJ53
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Flight distance : 1626135 ft
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DJI Natalia Posted at 2018-9-21 09:06
Hi, we're sorry for the inconvenience caused. Regarding your concern, I'll forward this to our R&D department for further clarification. Thanks for your understanding and support.

Natalia,
Thank you for looking into this issue. I added screen shots on the OP

Rich
2018-9-21
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RichJ53
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Still broken as of Friday night.  Hope the servers can be fixed soon.

Rich
2018-9-21
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