Hey Guys the DJI Go 4 App is not allowing my new flight records to update. This has not been working now for 3 days. I have logged out of the App and signed in again. Rebooted multiple times. The process starts cycling to about 99% and it fails.

iOS 11.4.1
iPhone 8+
DJI Go 4 App version 4.3.2

Are the DJI serves down? How are we going to know what it broken and maybe DJI should add an message telling us the servers are down??

Rich

edit add screen shots:

The “sync failed. Retry” message IS the indicator that their servers are toast, lol. Give it a few days

They’re up and down a lot now a days.  I assume new users equals more traffic then they can handle.

Oracle Miata Posted at 2018-9-21 08:00
There up and down a lot now a days.  I assume new users equals more traffic then they can handle.

Agree, it seems that every new drone launch adds another million users  

Rich  

DRONE-flies-YOU! Posted at 2018-9-21 07:30
The “sync failed. Retry” message IS the indicator that their servers are toast, lol. Give it a few days

Yup, it would be nice to have something from DJI telling us rather than thinking our device is messed up.  

Already been a few days.....  maybe it will be fixed soon

Rich

Hi, we're sorry for the inconvenience caused. Regarding your concern, I'll forward this to our R&D department for further clarification. Thanks for your understanding and support.

DJI Natalia Posted at 2018-9-21 09:06
Hi, we're sorry for the inconvenience caused. Regarding your concern, I'll forward this to our R&D department for further clarification. Thanks for your understanding and support.

Natalia,
Thank you for looking into this issue. I added screen shots on the OP

Rich

Still broken as of Friday night.  Hope the servers can be fixed soon.

Rich