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Replacement Wheels For Ronin Case
461 4 2018-9-21
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skyblu
lvl.2

Switzerland
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Well, the wheels of my Ronin Case kind of melted on a hot pavement and need replacement as they don't turn anymore and the case is just too large and heavy to be carried long term.

I wrote DJI support and they said they don't supply wheels and I'll have to send it in. What a hassle and I can't even imagine the shiupping cost for that huge case, so I'm looking for replacement wheels to fix it myself.

Does anyone know where I could get these?

And BTW DJI could smarten up and sell such spare parts at reasonable prices to consumers, we're not as dumb as they think. Saves everyone a lot of time, money and hassle.

Here's a pic





ronin-case-wheel.jpg
2018-9-21
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DJI Susan
Administrator

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Hi skyblu, we're sorry for the troubles. May I have your ticket number or the email address when you contacted our support? We'd like to double check and see whether we can help.
2018-9-22
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skyblu
lvl.2

Switzerland
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Here you are:

--------------------------------

Your request(#1347111)has been updated, please reply the email below.

Jane Fang (Support)
9月11日 CST15:46
Dear Roman,

Thank you for contacting DJI Technical Support, I'm very pleased to help you.

Regarding the wheel units, it is not sold in the DJI store now.
https://store.dji.com/cn

Please contact your local dealer as below, you can send the email request to them directly.
https://www.dji.com/where-to-buy ... site&from=foote r

If you have any further question, please feel free to contact us. We are always here to help.


Best regards,
Jane
DJI Technical Support
Website: http://www.dji.com/support   
YouTube: http://s.dji.com/Youtube-DJI   


2018-9-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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skyblu Posted at 2018-9-22 02:39
Here you are:

--------------------------------

Hi skyblu, sorry for the late response, appreciate the ticket number, we see the case number has been created and the shipping label has also been sent to you, please send in at your most convenience, our repair center will help to get it fixed, thank you.
2018-9-25
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skyblu
lvl.2

Switzerland
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DJI Mindy Posted at 2018-9-25 02:18
Hi skyblu, sorry for the late response, appreciate the ticket number, we see the case number has been created and the shipping label has also been sent to you, please send in at your most convenience, our repair center will help to get it fixed, thank you.

Mindy,

To date (4 MONTHS) I have NOT been contacted by your repair center in any way (spam folder checked).
2-1 02:47
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