Hi, I am trying to activate my Mavic 2 Pro but it always says:

Activation Failed

“Activation failed, Server error(400), please retry. If it still fails after retry, please contact DJI Support”

I tried via wifi and cell data connection, same result.

My phone is a Samsung Galaxy S8 with android 8.0 and aircraft and remote control are updated to version 1.00

This is the serial number: 163DF8J0014366

Any idea to solve it?

You have to do the first update using DJI Assistant 2 for the Mavic Pro 2 on a computer. It will not work if you try doing it like with a phone.

yes, I updated the device, problem is I cannot activate it when I connect with the app and I can't start to fly the aircraft

eduwinner Posted at 2018-9-21 12:18
yes, I updated the device, problem is I cannot activate it when I connect with the app and I can't start to fly the aircraft

Oh duh! I should probably learn reading comprehension. I was so excited to finally help someone that I didn't bother to read the issue correctly. I am sorry for that

Hedsic Posted at 2018-9-21 12:20
Oh duh! I should probably learn reading comprehension. I was so excited to finally help someone that I didn't bother to read the issue correctly. I am sorry for that

haha, no worries, thank you for your help

Did You Try to use you're gsm data not the wifi.?

Hi eduwinner, may I know where did you get the drone? Upon checking the SN, we are sorry to inform you that your drone is unable to be activated due to the following reason: Unfortunately, it was reported as stolen during transportation. We have already reported this case to the local police, and the police have filed the case, and currently, both the insurance company and the police are investigating. Please contact the party who sold you the drone for a refund. Sorry for any inconvenience caused. Thank you for your understanding, and have a nice day.

Same here.. Cannot activated

Hi Susan,
Please can you advise with regards to the following Mavic 2 Pro serial number. I can't activate and UK support are failing at every turn... I just want to know if I should return it. Thanks.

163DF92001P997

Thanks.

DJI Susan Posted at 2018-9-21 18:16
Hi eduwinner, may I know where did you get the drone? Upon checking the SN, we are sorry to inform you that your drone is unable to be activated due to the following reason: Unfortunately, it was reported as stolen during transportation. We have already reported this case to the local police, and the police have filed the case, and currently, both the insurance company and the police are investigating. Please contact the party who sold you the drone for a refund. Sorry for any inconvenience caused. Thank you for your understanding, and have a nice day.

Hi Susan,
Same here, can't activate M2P Smart Controller, Server error (400).
Can You help me?

EDIT: Inserted microsd card into Smart Controller prevents from activation. Removing a card and reboot controller problem solved.

AEROKAMERA Posted at 2-24 01:17
Hi Susan,
Same here, can't activate M2P Smart Controller, Server error (400).
Can You help me?

Thanks for keeping us glad. I'm happy to see the issue has been fixed, our engineers will optimize the experience in the future. Appreciate your support and attention.

Hello Susan,

The same problem with my Mavic 2 Pro (163DFBM001HGJT). Bought in local store in Ukraine, Europe. Can not activate with Server error 400.

Reboots and inserting / removing SD-card do not help.

Can you please advice me?

Regards,

djiuser_G4o1pmdjdvau Posted at 2018-10-4 05:54
Same here.. Cannot activated

Have you had any luck? Just bought it and have this issue as well

Hello all,

Read through almost all these reports. It’s 3/26/20 my mav 2 just arrived. I as well am getting the “ activation failure” “ network error” spoken to support and 3 Pro drone operators and no luck. Support claims they are aware of the issue but can say when this will be fixed and I have three very large projects tomorrow and freaking out at this moment.

I’ve already tried the following:

*Changing drone name
*trying different phones, iPads and network connection
*Upgrading all firmware on drone and remote
*downgrading all firmware
*reinstalling app
Etc

I’ve been at this for over 4 hours and exhausted all resources and on the urge of returning. someone SOS!

Hi, I have exactly the same problem, have spent 6 hours to try to activate my new Mavic 2 Zoom. Its extremely frustrating when buying a 1500Euro equipment and run into a simple activation issue. For me it says Activation Failed, Network error. I saw that they had the same issue back in 2017 and it took 5 days before it was fixed, a server problem at DJI, Now we are there again. Last time it was impossible to get a straight answer from them, seems to be the same this time. Not the market leader company I thought they were. Really questioning my investment now, bad first taste for sure.

Justin, where are you located? Im in Sweden and exactly the same frustrating issue as you. Have tried everything, off and on, no SD card with SD card. Firmware upgraded over Dji Assistant 2. Question is why cant we activate over this program instead of Dji Go 4 app? I get crazy here. So Mad.

Justin Lawrence Posted at 3-26 16:24
Hello all,

Read through almost all these reports. It’s 3/26/20 my mav 2 just arrived. I as well am getting the “ activation failure” “ network error” spoken to support and 3 Pro drone operators and no luck. Support claims they are aware of the issue but can say when this will be fixed and I have three very large projects tomorrow and freaking out at this moment.

Im having the  exact same problem at the exact same time...

djiuser_ACcFKrT5CUoB Posted at 3-26 17:48
Hi, I have exactly the same problem, have spent 6 hours to try to activate my new Mavic 2 Zoom. Its extremely frustrating when buying a 1500Euro equipment and run into a simple activation issue. For me it says Activation Failed, Network error. I saw that they had the same issue back in 2017 and it took 5 days before it was fixed, a server problem at DJI, Now we are there again. Last time it was impossible to get a straight answer from them, seems to be the same this time. Not the market leader company I thought they were. Really questioning my investment now, bad first taste for sure.

I’m having the exact same problem also...just unboxed this thing and it refuses to activate due to network error

Also is the fan suppose to be blowing on this thing...I mean I haven’t even gotten it off the ground yet?!?!

djiuser_GPPJ1aO2jcIA Posted at 3-26 18:21
Also is the fan suppose to be blowing on this thing...I mean I haven’t even gotten it off the ground yet?!?!

Yes, the processor gets very hot unless it is being cooled by the fan.

djiuser_GPPJ1aO2jcIA Posted at 3-26 18:18
I’m having the exact same problem also...just unboxed this thing and it refuses to activate due to network error

same thing with i just get mavic pro2 can not activate

djiuser_ACcFKrT5CUoB Posted at 3-26 18:00
Justin, where are you located? Im in Sweden and exactly the same frustrating issue as you. Have tried everything, off and on, no SD card with SD card. Firmware upgraded over Dji Assistant 2. Question is why cant we activate over this program instead of Dji Go 4 app? I get crazy here. So Mad.

I’m located here in the states. This is absurd, such a pointless unneeded step they require us to follow for absolutely no reason. When I try and boot the app it connects to camera I can see it and everything then this activation process comes out of no where and blocked all connection. Have you tried any other steps ?

djiuser_GPPJ1aO2jcIA Posted at 3-26 18:21
Also is the fan suppose to be blowing on this thing...I mean I haven’t even gotten it off the ground yet?!?!

Yes, I believe the fan is fine. No worries there. Like I said before,  I spent a whole hour on the phone with support and he couldn’t give any reassurance this will be fixed promptly. Very frustrating.  

Here is the number to support team. Everyone should call and force them to be prompt on a fix.

‭(818) 235-0789‬

Update, woke up several hours before my shoot to give it a few more rounds and on attempt number one it activated with no troubles ! (:

Hello all! I have the same problem I cannot activate my Mavic pro 2. Could you please check a SN for him - 163CGGC9R0A6E5A.

Thank you.

DJI Susan Posted at 2019-2-24 20:12
Thanks for keeping us glad. I'm happy to see the issue has been fixed, our engineers will optimize the experience in the future. Appreciate your support and attention.

i have same problem

i tried 5 hours to activate my mavic 2 whith out sucsess always says code -2

djiuser_q8e1xSj1lv3W Posted at 6-10 18:31
i have same problem

I am sorry to hear about the issue, could you please provide a screenshot of the error message and the serial number of your drone for further confirmation?

DJI Susan Posted at 6-11 02:12
I am sorry to hear about the issue, could you please provide a screenshot of the error message and the serial number of your drone for further confirmation?

i cant uploade a screenshot

this is my SNs
163CH9KR0A483V

163CH9KR0A488R

163CH9KR0A47UZ

DJI Susan Posted at 6-11 02:12
I am sorry to hear about the issue, could you please provide a screenshot of the error message and the serial number of your drone for further confirmation?

this is my SNs
163CH9KR0A483V

163CH9KR0A488R

163CH9KR0A47UZ

DJI Susan Posted at 6-11 02:12
I am sorry to hear about the issue, could you please provide a screenshot of the error message and the serial number of your drone for further confirmation?

this is my SNs
163CH9KR0A483V

163CH9KR0A488R

163CH9KR0A47UZ

djiuser_q8e1xSj1lv3W Posted at 6-13 09:18
this is my SNs
163CH9KR0A483V

Hi, I am deeply sorry for the belated reply. I had sent you a PM regarding this matter. Please check. Apologize again for the inconvenience.