The gimbal just failed in my brand new Mavic 2 Pro.  I landed in the grass and got a gimbal error and now the gimbal reports that it is overloaded and I see purple streaks on the video.  The gimbal is completely unresponsive and auto calibration of the gimbal also fails.  I hope this isn't an indication that the gimbals will be overly fragile.....

Very disappointed as I have a photo shoot coming up next week.....

Any ideas greatly appreciated!!!!

Hi there, thank you for reaching out and we're very sorry for the Inconvenience that you have faced. Regarding your concern have you check if there's any obstruction on the gimbal? or any dirt residue?

When MP2 is powered off, does gimbal still move freely.  Tilt drone front to back and side to side, gimbal/cmaera should move.

Can you see any grass or foreign material caught in between gimbal's pivot points (axis)?

DJI Stephen Posted at 2018-9-22 12:01
Hi there, thank you for reaching out and we're very sorry for the Inconvenience that you have faced. Regarding your concern have you check if there's any obstruction on the gimbal? or any dirt residue?

Hi - The gimbal moves freely throughout the entire range of motion.  I am wondering if it is some sort of electrical issue as it is totally unresponsive to commands or auto calibration.

Some of these Mavic 2 are getting  scratched and damaged  from poor packaging  and the Gimbal is rocking around during shipping and is probably shortening the life of the Gimbals.  Someone said DJI is aware of this happening  and are working on a fix but that hasn't been confirmed by DJI  here on the forum.

dbk123 Posted at 2018-9-22 12:38
Hi - The gimbal moves freely throughout the entire range of motion.  I am wondering if it is some sort of electrical issue as it is totally unresponsive to commands or auto calibration.

Can you tell if wire connecting Camera/Gimbal to body of Mavic 2 Pro got disconnected when it landed in grass?  

This video shows how Camera/Gimbal is mounted on body of Mavic 2.  

Will the zoom camera work on  the pro air frame or
visa versa?

HedgeTrimmer Posted at 2018-9-22 16:18
Can you tell if wire connecting Camera/Gimbal to body of Mavic 2 Pro got disconnected when it landed in grass?  

This video shows how Camera/Gimbal is mounted on body of Mavic 2.  https://www.youtube.com/watch?v=DuA0sV70Fo0

Really good video.  I strongly suspect that either a connector has come loose or somehow the motor failed.  However, I am afraid to open things up as I don't want to void my warranty....

Johnny C! Posted at 2018-9-22 16:27
Will the zoom camera work on  the pro air frame or
visa versa?

Check out TronicsFix LLC on youtube. He said it does.

I have the exact same issue, MP2 is 2 weeks old. Gimbal failure and pink streaks through my video feed. Very disappointed as I was using this for a client which we traveled 3 hours to there location.

fansc221faf8 Posted at 2018-9-24 05:39
I have the exact same issue, MP2 is 2 weeks old. Gimbal failure and pink streaks through my video feed. Very disappointed as I was using this for a client which we traveled 3 hours to there location.

Oh geesh.  Did you land anywhere where the gimbal was obstructed or did it fail out of the blue?