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Activation code not working for care refresh sercive
1174 7 2018-9-23
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macographer
United States
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I have tried to use this service that I purchased when I bought my Mavic air.

I have tried every possible "CODE" and it doesn't work.
Email syas The service is valid for 12 months, starting on 2018/07/19 and ending on 2019/07/18.
Agreement No.:6GYW92OSRQL7CJV4



Again poor information or lack of.



Disgruntled.

2018-9-23
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Hedsic
Second Officer
Flight distance : 478757 ft
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There's no code you need to enter.
2018-9-23
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Packer Backer
Second Officer
Flight distance : 240948 ft
United States
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it is already activated ..

"starting on 2018/07/19 and ending on 2019/07/18"
2018-9-23
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macographer
United States
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Then how do I get my craft repaired using this service?

https://support.dji.com/care/active
2018-9-23
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macographer
United States
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HOW DO I PROCEED TO BET THIS REPAIRED?
2018-9-23
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Packer Backer
Second Officer
Flight distance : 240948 ft
United States
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macographer Posted at 2018-9-23 16:41
Then how do I get my craft repaired using this service?

https://support.dji.com/care/active

did you have a crash?

To answer your question start a ticket https://www.dji.com/service/repair
2018-9-23
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Hedsic
Second Officer
Flight distance : 478757 ft
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macographer Posted at 2018-9-23 16:41
Then how do I get my craft repaired using this service?

https://support.dji.com/care/active

https://repair.dji.com/en/djicare/coverage

You can go there to confirm its active.


In order to set up a repair claime you go here and set it up

https://repair.dji.com/repair/index
2018-9-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi macographer, as Hedsic mentioned, you can check the DJI Care Refresh status here: https://repair.dji.com/en/djicare/coverage The coverage period of your DJI Care Refresh is 2018/07/19 - 2019/07/18, if you would like to repair the drone under this service, please start a ticket online and select 'I have a DJI Service plan'. GTScreenshot_20180924_101424.png
Please let us know if you have any further concern.


2018-9-23
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