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HELP... I forgot to buy "DJI Care Refresh" when I purchased M2P....
608 9 2018-9-24
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Mabou2
First Officer
Flight distance : 811253 ft
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United States
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Hi DJI,

I just realized that I forgot to purchase DJI Care Refresh when I purchased the Mavic 2 Pro.  I received the M2P on September 19th, and have flown it once to make sure it all works.  Is there any way for me to purchase DJI Care Refresh at this point?  I tried on your web site and from B&H and was not able to make the purchase.

Help?
2018-9-24
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Sky Donkey
First Officer
Flight distance : 258484 ft
United Kingdom
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yes, but you have to make a video.... check here for details .....

https://forum.dji.com/thread-79958-1-1.html

and here


https://repair.dji.com/en/djicare/customerupload

2018-9-24
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Mabou2
First Officer
Flight distance : 811253 ft
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United States
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Sky Donkey Posted at 2018-9-24 03:48
yes, but you have to make a video.... check here for details .....

https://forum.dji.com/thread-79958-1-1.html

Thanks Sky Donkey.

YIKES:  That is not an easy video to make.  The camera used for that video has a long throw lens with macro, great autofocus, and the drone operator and camera operator clearly had to practice so this could be made in one take.  The fact that DJI does not allow the video to be edited really complicates things.

Being as I have only had the drone for a few extra days and can send them the purchase receipt and my flight log to verify the amount of flight time (one flight), this video is a SERIOUS hassle.  Clearly there is no way to do this without inconveniencing another person to come help me shoot this video.



2018-9-24
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A CW
Captain
Flight distance : 11526437 ft
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United Kingdom
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It does get a little complicated after the 48 hours from activation but doable.
2018-9-24
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DJI Gamora
Super Moderator

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Hi, thanks for reaching DJI Forum. We do appreciate bringing this query to us. Yes, just provide a video verification https://repair.dji.com/en/djicare/customerupload. For more of information please call our Product Support. Thank you.

2018-9-24
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atercervus
Second Officer
Flight distance : 1084957 ft
Monaco
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Mabou2 Posted at 2018-9-24 04:11
Thanks Sky Donkey.

YIKES:  That is not an easy video to make.  The camera used for that video has a long throw lens with macro, great autofocus, and the drone operator and camera operator clearly had to practice so this could be made in one take.  The fact that DJI does not allow the video to be edited really complicates things.

Shot that on an iPhone 5S years ago for the original Mavic, no issues.
2018-9-24
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Kingram
First Officer
Flight distance : 84085 ft
United States
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Would he be able to take the Drone to a local DJI store and let them check it out to see that  it works ok and purchase Care refresh there  ?
Or he could also just buy  a State farm PAP policy for $60.
2018-9-24
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hallmark007
Captain
Flight distance : 4724977 ft
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Ireland
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Yeah once your outside the 48hrs you have to do the video. Only hope you don’t have dji select because you can use that either except when you are purchasing.
2018-9-24
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DJI Mindy
Administrator
Flight distance : 7 ft
Online

Kingram Posted at 2018-9-24 15:20
Would he be able to take the Drone to a local DJI store and let them check it out to see that  it works ok and purchase Care refresh there  ?
Or he could also just buy  a State farm PAP policy for $60.

Hi Kingram, I'm afraid not, even though customers purchase the DJI Care Refresh activation card from the resellers, it will need to be activated before the activation or within 48 hours after the activation, once it has been over 48 hours, we still need a video to verify the drone is in good and working condition by our DJI Care Team. The best way is to contact our DJI Care Team directly, thanks for your understanding.
2018-9-26
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shredder777
lvl.3
Flight distance : 89961 ft
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The video is not too bad.  just print out the steps and have someone hold the camera.  i went through the same thing a few weeks ago and got my care in a few days. just run the video from start to finsh.  i did the video twice because I was a little nervous.lol
2018-9-26
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