Please select Into the mobile phone version | Continue to access the computer ver.
The drone i own is not showing with the DJI forum profile
350 11 2018-9-29
Uploading and Loding Picture ...(0/1)
o(^-^)o
Jerry Seon
lvl.2
Flight distance : 326373 ft

Maldives
Offline

Anyone help me to resolve the issue of my drone not showing with my DJI forum profile?
I own a mavic air and its not showing in the profile of my. thanks in advance

2018-9-29
Use props
Suren
Captain
Flight distance : 6206347 ft
South Africa
Offline

Hi, Did you buy it new or used? if bought new when you activate it, it should show up on your profile but if used and laready activated it would not
2018-9-29
Use props
Jerry Seon
lvl.2
Flight distance : 326373 ft

Maldives
Offline

Suren Posted at 2018-9-29 21:48
Hi, Did you buy it new or used? if bought new when you activate it, it should show up on your profile but if used and laready activated it would not

Brand New, purchased from authorized DJI Re-seller
2018-9-29
Use props
Suren
Captain
Flight distance : 6206347 ft
South Africa
Offline

Jerry Seon Posted at 2018-9-29 21:51
Brand New, purchased from authorized DJI Re-seller

authorized DJI Re-seller
have you being asked to activate the drone when you first opened it on the app, when the app and rc connects to the drone it should give you an activation process to follow
2018-9-29
Use props
Jerry Seon
lvl.2
Flight distance : 326373 ft

Maldives
Offline

Suren Posted at 2018-9-29 21:56
authorized DJI Re-seller
have you being asked to activate the drone when you first opened it on the app, when the app and rc connects to the drone it should give you an activation process to follow

yes. done all of that
2018-9-29
Use props
HereForTheBeer
Captain
Flight distance : 4508918 ft
United States
Offline


this the same email address/account you activated it on in the app?  because that matters.
2018-9-29
Use props
Jerry Seon
lvl.2
Flight distance : 326373 ft

Maldives
Offline

HereForTheBeer Posted at 2018-9-29 22:48
this the same email address/account you activated it on in the app?  because that matters.

Yes, its the same account
2018-9-29
Use props
HereForTheBeer
Captain
Flight distance : 4508918 ft
United States
Offline

Jerry Seon Posted at 2018-9-29 22:52
Yes, its the same account

that's interesting if you activated it on the same email/account it should appear... contact and admin here and request them to look into it.
2018-9-29
Use props
Jerry Seon
lvl.2
Flight distance : 326373 ft

Maldives
Offline

Ok will check with the admin
2018-9-29
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Online

Jerry Seon Posted at 2018-9-29 22:56
Ok will check with the admin

Hi Jerry, if the activation account is the same as your Forum account, the drone should be displayed under your Avatar, please PM me the serial number of your drone, I will help to check, thank you.
2018-9-29
Use props
Manolo_1
lvl.3
Puerto Rico
Offline

same here, what can I do?
4-25 20:37
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Online

Manolo_1 Posted at 4-25 20:37
same here, what can I do?

Hi Manolo_1, I have replied your PM, please check, thank you.
4-26 00:02
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules