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Failed to get log list
757 11 2018-9-30
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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All,

I was trying to download my log list with DJI Assistant 2 for Mavic V2.0.0 but got the following screen. Just repeating the process didn't resolve anything. Any ideas?

Schermafbeelding 2018-09-30 om 11.53.17.png
2018-9-30
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DJI Wanda
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Hi. We apologize for the inconvenience. Did you try to reinstall the app?
2018-9-30
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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DJI Wanda Posted at 2018-9-30 04:28
Hi. We apologize for the inconvenience. Did you try to reinstall the app?

Hi Wanda,

yes I just downloaded V2.02 and tried it again. Same result.
2018-9-30
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DJI Wanda
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Sky Carrier Posted at 2018-9-30 05:17
Hi Wanda,

yes I just downloaded V2.02 and tried it again. Same result.

I see. How about using a different USB cable?
2018-9-30
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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DJI Wanda Posted at 2018-9-30 05:18
I see. How about using a different USB cable?

Hi Wanda, Tried another cable and it is the same result. Will buy a USB-C to USB-C cable soon and see if that solves the issue
2018-9-30
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DJI Wanda
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Sky Carrier Posted at 2018-9-30 05:36
Hi Wanda, Tried another cable and it is the same result. Will buy a USB-C to USB-C cable soon and see if that solves the issue

Alright. Thank you for your understanding. Please let us know what will happen. You may try to use a different computer to check as well.
2018-9-30
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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DJI Wanda Posted at 2018-9-30 05:44
Alright. Thank you for your understanding. Please let us know what will happen. You may try to use a different computer to check as well.

Wanda,

just tried my other MacBook Air and it works. So it's either the USB-C to USB-C connection or maybe it's the fact that as an Apple Developer I'm running on the next version of MacOS. Let's see.

Thanks for now.
2018-9-30
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DJI Wanda
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Sky Carrier Posted at 2018-9-30 06:06
Wanda,

just tried my other MacBook Air and it works. So it's either the USB-C to USB-C connection or maybe it's the fact that as an Apple Developer I'm running on the next version of MacOS. Let's see.

Alright. That's good to hear. You may try to upgrade your mac to the latest version. Please let me know also if you need more help.
2018-9-30
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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Hi Wanda,

Actually I’m one beta version ahead of you. So for that reason I’ll use the other machine for now and wait until this beta becomes the current public version.

Many thanks for your advise till now.

Regards,

Lout
2018-9-30
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Hairy Cow Films
lvl.4
Flight distance : 16250 ft
United Kingdom
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OK, so I have now got 2.0.6 installed.

Still getting the failed to get log file error message, but the firmware update page gets the correct information.

Also failing is the calibration screen.

Currently running High Sierra 10.13.6

Ideas? and dont tell me to upgrade my OS.

1-3 07:45
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mindsu
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Flight distance : 359820 ft
Republic of Lithuania
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Hairy Cow Films Posted at 1-3 07:45
OK, so I have now got 2.0.6 installed.

Still getting the failed to get log file error message, but the firmware update page gets the correct information.

Hey, I had this issue. When I instaled DJI Assistant on my imac, I had only one security prompt, when clicked on dji_assistant...pkg, but not when the additional app self instaled.
When I tried to same instal on my macbook, second promt poped up, asking permission.
Long story short, when instaling the DJI Assistant, open mac prefferances panel, and look for blocked permissions. At the bottom of Security and Privacy- General tab.
1-3 13:24
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Hairy Cow Films
lvl.4
Flight distance : 16250 ft
United Kingdom
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mindsu Posted at 1-3 13:24
Hey, I had this issue. When I instaled DJI Assistant on my imac, I had only one security prompt, when clicked on dji_assistant...pkg, but not when the additional app self instaled.
When I tried to same instal on my macbook, second promt poped up, asking permission.
Long story short, when instaling the DJI Assistant, open mac prefferances panel, and look for blocked permissions. At the bottom of Security and Privacy- General tab.

Thanks for the tip, but nothing showing as blocked under that tab
1-11 07:27
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