Rblomqvist
Second Officer
Flight distance : 1026260 ft
United States
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I respectfully disagree with you. I assume it is their job, (also assuming they are not bots) to monitor and reply to this forum. In my world listening to customers and learning from mistakes are essential to improve. Only listening when getting positive comments gives a false reality.
To me, a canned reply stating "we have forwarded this to development, please be patient" followed by absolute silence has absolutely no value what so ever.
My post included what I believe, would be a pretty simple (and commonly used) way to help resolve that lack of communication.
Keep in mind the North American drone market is close to 50% of the global sales, and almost 25% in EMEA. And DJI have around 50-75% market share in the $500-2000 price range. So no matter where the HQ is based, pure logic tells, you have to listen/adopt to your customers if to survive in the long run.
https://www.techsciresearch.com/ ... ne-market/1594.html
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