Here is the flight record. Please let me know what you think, thanks. DJI has said that becuase of no data after or before the disconnection, they cannot provide a replacement. Do you think that is a valid reason?
https://app.airdata.com/flight/e ... ns&val=detailed

You need to share a link for the flight LOG here.

http://www.phantomhelp.com/LogViewer/Upload/

Not sure what DJI saw in that report...but let’s use this for now.

RedHotPoker

RedHotPoker Posted at 2018-10-3 21:08
You need to share a link for the flight LOG here.

http://www.phantomhelp.com/LogViewer/Upload/

I don't know ho to get the logs from my phone into the laptop. thanks

H. Arif - 6IX Posted at 2018-10-3 21:53
I don't know ho to get the logs from my phone into the laptop. thanks

Try going to that link and follow the instructions you find there.

Our apologies for the inconvenience. Can you provide your case number here so that I can check it on my end? Thanks for your support.

Labroides Posted at 2018-10-3 21:59
Try going to that link and follow the instructions you find there.

Will do, thanks.

DJI Paladin Posted at 2018-10-4 02:12
Our apologies for the inconvenience. Can you provide your case number here so that I can check it on my end? Thanks for your support.

DJI provided me with a 50% of discount but as a student I cannot afford another one, which is why I'm bringing it up again. CAS-2305343-X9F7M2

Are you going to post the flight LOG?



RedHotPoker

RedHotPoker Posted at 2018-10-4 18:57
Are you going to post the flight LOG?

I'm trying, I can't seem to figure it out. I've completely reset my Ipod, downloaded Itunes on a Windows PC . I uploaded one but it's the wrong one and it shows that I'm in the middl eof the pacific ocean...

RedHotPoker Posted at 2018-10-4 18:57
Are you going to post the flight LOG?

Okay, after 4 hours of multiple apps downloads, and completely wiping 3 years of data from my Ipod becuase Itunes would let me access it without completely wiping out everything, this is the one.

http://www.phantomhelp.com/LogViewer/S9I7P2QTNKBXNRAK8HZB/

Let me know what you think, I really appreciate the help. thanks

Sadly, from what i see is a disconnect due to the location you are in, theres nothing in the log to suggest DJI are at fault, did you hit Leaside Towers during RTH?

The flight appears to end over the motor vehicle office.



RedHotPoker

H. Arif - 6IX Posted at 2018-10-4 19:06
I'm trying, I can't seem to figure it out. I've completely reset my Ipod, downloaded Itunes on a Windows PC . I uploaded one but it's the wrong one and it shows that I'm in the middl eof the pacific ocean...

You certainly picked a very congested area to fly in...


RedHotPoker

RedHotPoker Posted at 2018-10-4 21:16
The flight appears to end over the motor vehicle office.

Oh, that's a bank. RBC. I have no Idea why I lost connection, It's bot even a large building.

RedHotPoker Posted at 2018-10-4 21:17
You certainly picked a very congested area to fly in...

I always fly here, never lost signal before and always have 18 sats, plus, I usually never get to fly.

H. Arif - 6IX Posted at 2018-10-5 08:31
Oh, that's a bank. RBC. I have no Idea why I lost connection, It's bot even a large building.

Flying around that area is only asking for trouble.

Too much electrical and magnetic interference.

Only a matter of time.


You need to find a large greeen space, park, sports field, or similar area.


RedHotPoker

H. Arif - 6IX Posted at 2018-10-5 08:32
I always fly here, never lost signal before and always have 18 sats, plus, I usually never get to fly.

It appears that you were flying behind buildings obstructing your VLOS and radio contact.


We’re you actually flying up above those structures?


RedHotPoker

RedHotPoker Posted at 2018-10-5 08:37
Flying around that area is only asking for trouble.

Too much electrical and magnetic interference.

Yeah, will do thanks. If I do get another one, I'll probably have to wait for a congestion-free area for a long time, but thanks for the tip.

RedHotPoker Posted at 2018-10-5 08:39
It appears that you were flying behind buildings obstructing your VLOS and radio contact.

I was flying above them at 114m or so, the building are about 43m high, and my school principal asked me to take pictures and videos of the Terry Fox run we were doing that day for cancer research, which means I also had to walk in the run too. Because I knew it was a congested area and I could easily lose signal, I always kept it with a 100m of myself, When I lost connection, I was at the entrance of the large building, just behind on the path of the drone. thanks

H. Arif - 6IX Posted at 2018-10-5 08:41
Yeah, will do thanks. If I do get another one, I'll probably have to wait for a congestion-free area for a long time, but thanks for the tip.

These lost drone threads are my least favorite.

I hope that you could somehow get your drone back

Pretty sure you will be back to flying.
Please fly carefully in the future.


RedHotPoker

H. Arif - 6IX Posted at 2018-10-5 08:45
I was flying above them at 114m or so, the building are about 43m high, and my school principal asked me to take pictures and videos of the Terry Fox run we were doing that day for cancer research, which means I also had to walk in the run too. Because I knew it was a congested area and I could easily lose signal, I always kept it with a 100m of myself, When I lost connection, I was at the entrance of the large building, just behind on the path of the drone. thanks

Their should be a low quality video, in your device. Have you looked at that, for any clues where the drone landed?



RedHotPoker

RedHotPoker Posted at 2018-10-5 08:48
These lost drone threads are my least favorite.

I hope that you could somehow get your drone back

Of course, I should be a lot more careful. thanks

RedHotPoker Posted at 2018-10-5 08:50
Their should be a low quality video, in your device. Have you looked at that, for any clues where the drone landed?

What do you mean a low quality device?

RedHotPoker Posted at 2018-10-5 08:50
Their should be a low quality video, in your device. Have you looked at that, for any clues where the drone landed?

I have a rough idea that it landed on the building beside but I cannot be sure becuase they do not let you go on the roof and becuase of the Run, I think someone would have noticed as the building was about 10m or so high. thanks for the help

H. Arif - 6IX Posted at 2018-10-5 11:58
What do you mean a low quality device?

Lower quality video, in your Go app.

You should be able to track your drones location.


RedHotPoker

H. Arif - 6IX Posted at 2018-10-5 12:00
I have a rough idea that it landed on the building beside but I cannot be sure becuase they do not let you go on the roof and becuase of the Run, I think someone would have noticed as the building was about 10m or so high. thanks for the help

If you think you know where it sits, Call building managers, maintainance, or security and get an escort up.


RedHotPoker

H. Arif - 6IX Posted at 2018-10-5 12:00
I have a rough idea that it landed on the building beside but I cannot be sure becuase they do not let you go on the roof and becuase of the Run, I think someone would have noticed as the building was about 10m or so high. thanks for the help

If you think you know where it sits, Call building managers, maintainance, or security and get an escort up.


RedHotPoker

H. Arif - 6IX Posted at 2018-10-5 12:00
I have a rough idea that it landed on the building beside but I cannot be sure becuase they do not let you go on the roof and becuase of the Run, I think someone would have noticed as the building was about 10m or so high. thanks for the help

If you think you know where it sits, Notify building managers, maintainance, or security and get an escort up.


RedHotPoker

RedHotPoker Posted at 2018-10-5 13:56
Lower quality video, in your Go app.

You should be able to track your drones location.

I know about it, I've seen it and it shows the latest coordinates but I was 114m up and it could have gone anywhere, and I checked the area where it shows he video.

RedHotPoker Posted at 2018-10-5 13:58
If you think you know where it sits, Call building managers, maintainance, or security and get an escort up.

They don't let at all, I'm not sure if it's even there and why would these people listen to so scrawny 16 yo teenager. thanks for the suggestion. I've tried it before, but it doesn't work.

H. Arif - 6IX Posted at 2018-10-5 14:49
They don't let at all, I'm not sure if it's even there and why would these people listen to so scrawny 16 yo teenager. thanks for the suggestion. I've tried it before, but it doesn't work.

Do you have responsible parents? Go there with one of them.

This isn’t a toy, but a miniature high tech model that needs retrieval.


RedHotPoker

H. Arif - 6IX Posted at 2018-10-5 14:47
I know about it, I've seen it and it shows the latest coordinates but I was 114m up and it could have gone anywhere, and I checked the area where it shows he video.

We can’t make you go find it....


It’s up to you.



RedHotPoker

RedHotPoker Posted at 2018-10-5 14:52
Do you have responsible parents? Go there with one of them.

This isn’t a toy, but a miniature high tech model that needs retrieval.

My mom doesn't even know, she would kill me if she did, and my dad works about 12hr a day and by the time he comes back, the place is closed. But, i'll what I can do. thanks

RedHotPoker Posted at 2018-10-5 14:53
We can’t make you go find it....

I want to find it more than anyone, I saved up alot of money, but its the size of phone in a neighbourhood of 35k people.

H. Arif - 6IX Posted at 2018-10-5 15:27
My mom doesn't even know, she would kill me if she did, and my dad works about 12hr a day and by the time he comes back, the place is closed. But, i'll what I can do. thanks

I suggest that you might want to explain to them both.  

Before an unexpected knock at the door....



RedHotPoker

H. Arif - 6IX Posted at 2018-10-5 15:28
I want to find it more than anyone, I saved up alot of money, but its the size of phone in a neighbourhood of 35k people.

A $1000 bill is even smaller.

You need to have an adult escort you to speak to building managers.
Go to several of them buildings, in the area.


RedHotPoker

RedHotPoker Posted at 2018-10-5 15:49
I suggest that you might want to explain to them both.  

Before an unexpected knock at the door....

Knock from who, my dad knows, but my mom is a bit bad tempered. And then she is going to go on about how I shouldn't have bought it and how she's glad I lost. Said the same thing last time, but I did find it.

RedHotPoker Posted at 2018-10-5 15:51
A $1000 bill is even smaller.

You need to have an adult escort you to speak to building managers.

Does Canada have a 1000 bill? That's the thing, I've already gone to two building so far and neither of thm of let me.

H. Arif - 6IX Posted at 2018-10-5 16:00
Does Canada have a 1000 bill? That's the thing, I've already gone to two building so far and neither of thm of let me.

We stopped printing them.  But there are nearly 1,000,000 of them still in circulation.

Don’t give up your search.  As you need to get rooftop access.

Have any friends with drones? Could help hunt for it.

RedHotPoker

H. Arif - 6IX Posted at 2018-10-5 15:59
Knock from who, my dad knows, but my mom is a bit bad tempered. And then she is going to go on about how I shouldn't have bought it and how she's glad I lost. Said the same thing last time, but I did find it.

Tap on the door, from the Feds, or worse.... hahaha


It would be nice, if a kind soul found and returned it.
Instead of the RCMP. ;-)


RedHotPoker