Hedsic
Second Officer
Flight distance : 478757 ft
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Seriously, What is up with all of the posts lately with people who do not grasp the entire meaning of a warranty and how it works?
It died after warranty. I am really sorry that happened and I know it sucks ass. Everyone here is empathetic to you, but there is no argument for you. you have no leg to stand on...You used it for 6 months problem free so it clearly was in no way defective. 6 months Is plenty of time for someone to be able to know if a Lipo is defective or not. If it actually died sooner and you didn't report it until after the 6 months, that's your own fault for not reporting it in time and making a claim when it was still under warranty. You can't blame DJI for that.
The fact you are demanding anything makes you come off as a completely entitled and a "I demand to see you manager" type of person that feels they should be handed free stuff from companies over the slightest issue even when it's not the companies fault. If you were demanding something that was within reason, like say the battery died a month after getting it, I would totally understand. At this point, you just want DJI to hook you up with free stuff because something out of warranty stopped working on you over half a year later. Which really is just warning us about you and your morals, not about DJI.
Typically I'm right there on the bandwagon to call DJI out when they mess up but in this case DJI actually did every single thing they promised they would do to a T.
A warranty exists to allow a person enough time to use the product to tell if it is defective (most lipo batteries have no warranty or like a 1 week warranty and DJI gives theirs 6 months which doesn't sound long but for a lipo battery that is pretty long)
Once that time exceeds (in this case half a year) this tells the company that for that entire period, the product worked just fine without the customer coming with an issue. So after that, any issues that occur are the responsibility of the customer and the product has met their quality control standards. The product can go on living for another 40,000 cycles or another 10 cycles. Until that warranty expired it had no issues though so who knows if something happened to the battery out of carelessness or what. A company HAS to set some sort of boundaries for when they say "this product has survived long enough to tell us that we did everything on our end anything past this will be considered standard wear and tear of the customer"
Seriously, DJI should not have to replace and give anyone free stuff because it's past their warranty. They do not hide their warranties or sneak the details somewhere you can't find. They actually make it very easy to find and see. DJI is not a nonprofit organization, they are a company designed to make money for their goods. They do not owe you anything so stop acting so entitled.
You literally said "So I file in a warranty claim but DJI just wouldn't acknowledge their 6-months warranty for accessories just because I file in my case 6 days after the expiry date." But it sounds like they did exactly that and acknowledged their 6-months warranty for accessories, by informing you that you was past that 6 months.
I do not see bad customer service here.. I just see an entitled bad customer at this point.
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