I am in a flyaway case that has been going on for months.
My case moved from 'regular support' to 'special cases' (or at least that's what I was told) and I was given an email address: serviceacctrec.us@dji.com to submit additional material.
It's almost a month now+3 followups and no one responds. You support in China couldn't even find this email address in their system.
Please advise...

Hi there, we are so sorry for the unpleasant experience you are having right now. May I have the details of your experience or is there any information like case/ticket number which we can refer to? We would love to check on this and see what we can do to help. Thank you.