DJI Mindy
Administrator
Offline
|
Hi Folkestone, you have our sincere apologies for the unpleasant experience with our support team, I managed to check the email record via your Forum account, when you contacted DJI Care Team, the drone has been activated over 48 hours, it is recommended to take a video to extend the purchase date, then the team has arranged a call back, we have called several times, but unable to reach you since the number dialed was not in service.
I will PM you the contact number you left us, could you please verify if it is the correct one? Your frustration will also be forwarded to the appropriate department to investigate since you mentioned you never received the email when you first contacted our support team.
I checked the Mavic 2 Pro and there is no 4:3 can be selected, this will be forwarded to our engineers for further verification, the update may get delayed because of the Chinese National Day, appreciate your patience. |
|