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Transferring files using USB3 port fails
358 11 2018-10-6
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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Is it normal that when transferring data from MA to PC using a USB3 port it fails?
2018-10-6
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DJI Stephen
Super Moderator

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Hi there, thank you for reaching out and we're very sorry to hear about the trouble that you experiencing. Regarding that, I would suggest making sure to check if the drivers were properly installed on that Port that is the time when you plug the USB Cable on that port there should be an installing prompt will show.
2018-10-6
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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thanks for your reply! Other devices I have such as camera work fine using the same port.
Also when connecting the MA to a USB2 port it works also fine. If you can confirm that MA should work with USB3 ports I will check further, maybe I have something wrong on my PC
2018-10-6
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larryc43230
First Officer
Flight distance : 664534 ft
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mouthpiec Posted at 2018-10-6 10:16
thanks for your reply! Other devices I have such as camera work fine using the same port.
Also when connecting the MA to a USB2 port it works also fine. If you can confirm that MA should work with USB3 ports I will check further, maybe I have something wrong on my PC

At least in my case, I've had no problems connecting my Mavic Air to a USB3 port. That's how I transfer videos and photos from the drone to my PC. I've been doing it that way (as opposed to fiddling with the SD card) since I bought my Mavic Air in June.

Larry
2018-10-6
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theothernt
First Officer
Flight distance : 379436 ft
Ireland
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That shouldn't be an issue - try and different USB port and cable?
And how does the transfer fail, what error do you get?
2018-10-6
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Risharde
lvl.2
Flight distance : 2881 ft
Trinidad and Tobago
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Strange issue, I can transfer just fine on my side without any errors. I think it might be your USB 3.0 port or the default driver isn't being installed for the MAVIC AIR. Can you say what OS you are using? I'm speaking about having a good experience on my Windows 10 machine.
2018-10-6
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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Risharde Posted at 2018-10-6 14:58
Strange issue, I can transfer just fine on my side without any errors. I think it might be your USB 3.0 port or the default driver isn't being installed for the MAVIC AIR. Can you say what OS you are using? I'm speaking about having a good experience on my Windows 10 machine.

I am using Win 10 too
2018-10-6
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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from what I read there are some issue with Win10 drivers .... any help will be appreciated
2018-10-7
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Risharde
lvl.2
Flight distance : 2881 ft
Trinidad and Tobago
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mouthpiec Posted at 10-7 09:19
from what I read there are some issue with Win10 drivers .... any help will be appreciated

Sorry for the late response mouthpiec! Not sure if you finally got through, my best suggestion is to try the connection on another computer. I did have an issue with one of my laptops recently in which there Windows 10 USB drivers were not up to date and I needed to download the drivers back from the manufacturer - it required a special install which actually flashed the USB ports to allow compatibility with Windows 10 (it was a DELL N5110 model). If you can get to your device drivers listing in Windows 10, check to see if there's an exclamation mark on the USB drivers installed, this would be a sign that you need a fix like that to get it working with USB 3.0. The USB 2.0 devices worked fine. Let me know!
2018-11-30
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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Risharde Posted at 11-30 08:50
Sorry for the late response mouthpiec! Not sure if you finally got through, my best suggestion is to try the connection on another computer. I did have an issue with one of my laptops recently in which there Windows 10 USB drivers were not up to date and I needed to download the drivers back from the manufacturer - it required a special install which actually flashed the USB ports to allow compatibility with Windows 10 (it was a DELL N5110 model). If you can get to your device drivers listing in Windows 10, check to see if there's an exclamation mark on the USB drivers installed, this would be a sign that you need a fix like that to get it working with USB 3.0. The USB 2.0 devices worked fine. Let me know!

thanks Risharde .... I solved the problem as you described
2018-12-1
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HendrikJB
Captain
Flight distance : 1554301 ft
South Africa
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No such problems at all and nowadays it is the preferred way that I download my stuff from MA.
2018-12-6
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Spaceman_66
Second Officer
Flight distance : 74898 ft
United States
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No such  issues here (using Win 7 exclusively, tho...).
2018-12-12
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