I have adjusted my gimbal by placing it on a flat surface, everything the manual says to do. But when every I take off for a photo shoot I have to re-adjust the gimbal horizontal axis. Anyone else experience this?

Hi there, we're sorry for the inconvenience caused. Just want to clarify, have you tried to calibrate the gimbal of your Mavic 2 Pro? If yes, can you please try to refresh the firmware of you drone via DJI Assistant 2? Please keep us posted about this matter. Thank you.

DJI Natalia Posted at 2018-10-6 13:14
Hi there, we're sorry for the inconvenience caused. Just want to clarify, have you tried to calibrate the gimbal of your Mavic Pro? If yes, can you please try to refresh the firmware of you drone via DJI Assistant 2? Please keep us posted about this matter. Thank you.

I don't seem to have a cord that fits into my mavic? The guys at the DJI store calibrated it for me.

Gronz Posted at 2018-10-6 14:27
I don't seem to have a cord that fits into my mavic? The guys at the DJI store calibrated it for me.

Hi, may I know where did you purchase your Mavic 2 Pro? There should be a USB cable indicated in the package.

DJI Natalia Posted at 2018-10-6 15:51
Hi, may I know where did you purchase your Mavic 2 Pro? There should be a USB cable indicated in the package.

Thanks, I found my cord and calibrated the drone and also the gimbal.

..............

DJI Natalia Posted at 2018-10-6 15:51
Hi, may I know where did you purchase your Mavic 2 Pro? There should be a USB cable indicated in the package.

Dji natalia hi i pm'ed u can u please respond back thanks

Gronz Posted at 2018-10-6 16:35
Thanks, I found my cord and calibrated the drone and also the gimbal.

Awesome. That's great to hear that you already found the cord. May I know the status of your Gimbal?

Jimmy hoffa Posted at 2018-10-6 20:41
Dji natalia hi i pm'ed u can u please respond back thanks

Hello, I appreciate your time bringing this to my attention. No worries, I will check on that. Thank you.

DJI Natalia Posted at 2018-10-7 08:28
Awesome. That's great to hear that you already found the cord. May I know the status of your Gimbal?

I took it up once yesterday and it worked well, I will take it out again and double check it. Thanks for the follow up and if there are any issues I'll let you know.

DJI Natalia Posted at 2018-10-7 08:30
Hello, I appreciate your time bringing this to my attention. No worries, I will check on that. Thank you.

Thanks let me know what u hear... via pm thanks

Gronz Posted at 2018-10-7 10:35
I took it up once yesterday and it worked well, I will take it out again and double check it. Thanks for the follow up and if there are any issues I'll let you know.

Hi there, please keep us posted if the issue persists. Enjoy and always have a safe flight!