TomTom12
lvl.3
Flight distance : 216903 ft
Canada
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Hi,
My case was finally open. And as for lot of people, my aircarft, which suddenly disonnected after 2min38 secs and never came back is "out of warranty" ...
As the support says "Yes, there was no pilot's error found from the current data, but there was also no malfunction found before the record ended".
Sure, the record stopped, the transmission stopped, the RC lost connection, the RTH did not worked ... All stopped ..... I can't be blamed, the support must have seen it in the log ...DJI can't explain why the drone stopped all communications, and never came back but it's "out of warranty".
Too easy, I payed my product, they've got my money, so no matter ...
As all the people who lost there drone in these circumstances, I will be one more to have a big bitter taste in the mouth thinking about DJI ...
Ah, I was forgetting the best part ... They offer me 30% off discount if I buy the same model !!!
As I f I were not angry enought, they must indulge themseleves mocking me with this kind of offer.
I'm Canadian, so I'm not aware about american laws. Is there in US, laws like we've got in Canada, saying :
"The Consumer Protection Act provides a warranty on the goods you purchase or lease: they must be usable for normal use for a reasonable length of time.
The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.
The goods must be usable:
for the purposes for which they are ordinarily used (Section 37 of the Act); and
in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (Section 38 of the Act)."
After only 4 months of use, and under warranty, DJI should apply the warranty on my drone... Or prove that I made something wrong using the drone.
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