Hello

I have had my Spark now for about 9 months and love it. I now have somthin loose inside the controller. As I pick it up I can hear something loose rattling about. Has anyone else had this issue. And also how do I go about raising a warranty repair. And how long does this usually take

Thanks

Dennis

Hi Bigplumbs, thank you for reaching DJI Forum. Can you please verify if your from US, if yes please click this link : https://www.dji.com/service/repair?site=brandsite&from=nav to fill up the form and submit it for repair. Thanks!

Is it working normally? If it is don't worry.

No I am in the UK

Bigplumbs Posted at 2018-10-8 05:53
No I am in the UK

Hi you may need to click on the reply button so that the admin get notification of your reply

DJI Wanda Posted at 2018-10-8 04:57
Hi Bigplumbs, thank you for reaching DJI Forum. Can you please verify if your from US, if yes please click this link : https://www.dji.com/service/repair?site=brandsite&from=nav to fill up the form and submit it for repair. Thanks!

No I am in the UK

jacksonnai Posted at 2018-10-8 06:11
Hi you may need to click on the reply button so that the admin get notification of your reply

Thanks Have done

Bigplumbs Posted at 2018-10-8 06:23
Thanks Have done

You are welcome mate
hope you get it fixed well

Hi Dennis,

If you are brave enough and willing to possibly lose warranty, you can open it and look what is rattling around.
See how it is done without destroying anything.
I'd recommend to not use the R/C...it could be something metallic and it can short out stuff. Of course, that only happens mid-flight

Cheers,
Wolferl

Bigplumbs Posted at 2018-10-8 06:17
No I am in the UK

Hi Bigplumbs, since you're in UK please send an email to support.nl@dji.com. Thanks!

DJI Wanda Posted at 2018-10-8 07:05
Hi Bigplumbs, since you're in UK please send an email to . Thanks!

Having read several posts about DJI Support I could not be bothered sending it back and the Shop I bought it from  (Jessops) were rude and useless So I decided to see if I could get the little item out myself. Watching the video above all I did was remove the 2 pieces near the arm supports which was simply just 2 small allen screws. I could then see the inside to some extent. I then shook the controller gently a couple of times and out popped a small screw. See the attached pics.

So this must have been poor assembly at the DJI factory. This is a pointed self tapper style screw and if it  was in tight it would never have gotten loose. I would be interested in DJI's comments here.

I suspect it was an extra screw that dropped of the tip of the assembly screw driver and the worker left it where it fell and just put another in. They are judged on output in most factories

Either way it is out and my controller is working fine as it was even when it was in there. But I felt it should be got out so as not to short somthing

Shoddy assembly,, good news for fixing this without DJi!

Flighty Posted at 2018-10-11 21:14
Shoddy assembly,, good news for fixing this without DJi!

Thanks

I suspect if I had sent it back to DJI they would have simply done what I did and sent it back to me. Ie after removing the screw they would not have investigated further.

I Note that none of the DJI super hero's have commented about this yet

Bigplumbs Posted at 2018-10-9 23:52
Having read several posts about DJI Support I could not be bothered sending it back and the Shop I bought it from  (Jessops) were rude and useless So I decided to see if I could get the little item out myself. Watching the video above all I did was remove the 2 pieces near the arm supports which was simply just 2 small allen screws. I could then see the inside to some extent. I then shook the controller gently a couple of times and out popped a small screw. See the attached pics.

So this must have been poor assembly at the DJI factory. This is a pointed self tapper style screw and if it  was in tight it would never have gotten loose. I would be interested in DJI's comments here.

Great to hear you fixed the problem!

Cheers,
Wolferl