fansde012724
Indonesia
Offline
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So here's the story :
I ordered these products as a personal purchase (stating my name, personal email and phone number) though I needed them for my work (I'm a videographer). Being mostly available at my employer's workplace and to simplify delivery, I happened to indicate their address.
For the record, my employer and colleagues assure me they order overseas from amazon and such and get personal shipments delivered at the office regularly.
The day of delivery, DHL bypassed me (again, they had my contacts) and directly sent an email to my employer's company saying the company needed to clear custom for a package they ordered. We replied immediately to assure them it wasn't a commercial but personal purchase.
The following day, DHL sends us an email to say customs refuse to clear it as a personal purchase because the shipment's value exceeds 1500$ (?) and it has to be cleared by the company with all according paperwork.
You see Hedsic, the matter here is not about providing paperwork (which since then my employer has been willing to do just in order to help me out and sort this issue); the matter is that going with it implies the company (which again has nothing to do with my order) being charged for duty/import+"government" taxes on a product for which I already paid import taxes.
So no Mindy, I never refused to provide any paperwork. My employer and I just insisted it was personal purchase and didn't want to set the wheels in motion for their company to get billed for all these funky taxes they have no reason paying, when DHL wave bill states "duty taxes paid in full".
But again, this is not even the issue anymore at this point as I'm so desperate, I'm willing to pay (probably around 30% extra) of the 2600+dollars I'm already paying for a P4P V2+2batteries+batteryhub (again, duty taxes included).
In the meantime, I wrote many times to DJI and though they didn't actually step forward and, for instance, follow up with DHL in HK so they'd clear this out with their Indonesian counterpart and come back to me, they confirmed me twice by email that all duty taxes were paid in full and that DHL should support the clearance.
In other words, it boils down to DHL here and supposedly (if I believe DHL, because after all I only know what they tell me) the Indonesian custom trying to respectively not pay what they're supposed to a make a buck.
So, back to paperwork. Out of despair, I hired the service of a cargo company to help solve this and they've been hitting their head against the same brick wall. All I here is "DHL is waiting to hear from the customs about how much you need to pay". And nothing more. Silence. Just me desperately trying to get an update and no one able to give it.
A couple days ago, and after weeks of going in circle with DHL telling me to contact DJI and DJI telling me to contact DHL, and no one being able to provide clear status or instructions to follow, I took on to my employer, whose company happens to be a very good client of DHL in Indonesia. They contacted a regional DHL manager and shared our frustration, threatening to take their business elsewhere.
So yes, since then, it seems some DHL customer care managers have been waking up and started asking for specific documents (which they hadn't done before).
They also mentioned this :
"shipment is under clearance formal and all the paperwork required by custom is already notify as per attached and we received instruction from shipper as payer account that shipper asked to reroute the shipment to hongkong and we are checking with custom if its possible to meet shipper request." (sic)
So now I'm really confused. Did DJI or DHL in HK really ask for the package back? If so why didn't I get notify? And if so how and when will I get my money back?
Many many many questions...
At the end of the day, I regret I ever ordered this drone on the DJI store. DJI might not be the ones to blame in the first place (DHL definitely is in my book, if anything for just leaving me in the dark and not taking their responsibility) but I wish they had helped clear this issue.
Bottomline is : I ordered products on the store a month and a half ago, I still don't know how to get a hold of them, and if I ever do it will have cost me at least one and a half the original price (which again included import taxes).
I should also mention not having this drone to shoot with in time implies work projects on hold and will potentially affect my business (and unless I get my money back I can't invest in another option).
Ben
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