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Goggles fail to activate
1575 3 2018-10-10
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Bizywk
lvl.1
United States
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Using Win 8.1 personal laptop.  Downloaded newest DJI Assistant software yesterday and several times today (V1 2.4).  Loaded with anti-virus off as recommended.  Followed the procedures in the videos step by step.  Can't get the icon after hours of trying different variations.  The software just doesn't see the goggles.   I noticed that a CDC Serial error occurs when I connect the goggles, but see no solutions anywhere, even on other sites, that can solve this.  

Appears to be a common problem.   Any suggestions?   

Can't understand why a world class company puts out great products with such poor customer interfaces.  
2018-10-10
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DJI Stephen
DJI team
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Hi there, thank you for reaching out and we're very sorry for the inconvenience that you have faced. Regarding your concern, I would recommend giving a try to plug in your Aircraft as well to your Computer just to check if the Aircraft can able to be recognized if no meaning the Drivers of the software doesn't install properly, I would suggest as well use a different cable.
2018-10-10
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fans19cb2bbc
lvl.1
Flight distance : 490194 ft
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Belgium
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Make sure to use original USB cable that came with goggles. I had an issues with different cables.
2018-10-17
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donald75
New
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Netherlands
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Download version 1.2.4 of dji assistent 2
This version worked



Version 2.0.6 didn't detect the goggles
2018-11-15
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