DJI Susan
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Pavel.Donev Posted at 2018-10-26 21:40
At the end of the first video it is very clear how the gimbal shakes and hangs in the air! The other video clearly shows that the sensors glow red and do not work even though they are launched even during the day!
You mean everything is normal! Why your online support has been out for two weeks now! I'm already uploading flight logs over the application several times! I still have no answer from you! After you had a conversation with your employee, you had to contact me on a phone! I do not have a call from you! The only place where problems with your test model can be shared is here!
Here's another problem! When returning home, the plane stops and leaves! It reaches 36 kilometers per hour and stops then goes again! Is this also normal? He can not develop more than 40 kilometers per hour in flight and return home!There is no wind but the gimbal is rolling again! This camera is too big and heavy for this gimbal! That's why he can not stabilize!
Pavel, I sincerely apologize if there is any misunderstanding between us. For the flight logs, please kindly upload to Google Drive or Dropbox and share the link with us or our support, instead of uploading over the App, thanks! Also, may I have your email address when you contacted our online chat? We'd like to investigate the exact status and try our best to help you. |
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