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Camera Quality Is Really Bad?
452 31 2018-10-11
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MitchWhitmer
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My Mavic Pro's quality is really bad, i'm recording in 4k 30fps but whenever I view the videos on my computer the quality is HORRID, what can I do to fix this?
2018-10-11
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davidmartingraf
Captain
Flight distance : 27482142 ft
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Reset the camera.
2018-10-11
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Jason WAI
First Officer
Flight distance : 1292785 ft
Hong Kong
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Upgrade your computer
2018-10-11
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Dirty Bird
Captain
Flight distance : 6313048 ft
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Are you viewing the footage directly off the memory card?
2018-10-11
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Boffin
First Officer
Australia
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Check that your memory card is genuine (many fakes around online) and of a suitable recording speed.

64 Gb Sandisk Video Speed Class 30 (V30) and UHS Speed Class 3 (U3) are popular and work well in my Mavic Pro. Sandisk 4K cards
2018-10-11
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saviour
First Officer
Flight distance : 604203 ft
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Upload a sample video. Make sure you take the video from the SD card of the drone, not your mobile phone.
2018-10-11
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Thriller
First Officer
Flight distance : 374337 ft
Italy
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Show us a little sample of one of your poor video quality video.
2018-10-11
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Estelle Lau
First Officer
Flight distance : 28294 ft
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Upload an original video from the SD card to Dropbox or Google Drive, then post the link here.
2018-10-12
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there,sorry to hear that. Kindly provide a short video showing the issue so that I can check it on my end. You can upload it by using google-drive or Dropbox and provide the link here. What SD card you are using? Kindly back up your files, reset the camera and format the SD card to your computer and try it again. You can refer on the attachment below on our recommended SD card for your drone and how to reset your camera.



2018-10-12
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Brad Bilger
First Officer
Flight distance : 9048022 ft
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As others have suggested, upload a copy of your Video.  Or at least, define "Bad."  Pixelated??  Stuttering?  Lagging??  A bit more detail is needed.  If I try to play back a 4K video on my computer just by viewing it, mine will lag also until I render the video.  Can we get a bit more information??
2018-10-12
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MitchWhitmer
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Boffin Posted at 2018-10-11 21:09
Check that your memory card is genuine (many fakes around online) and of a suitable recording speed.

64 Gb Sandisk Video Speed Class 30 (V30) and UHS Speed Class 3 (U3) are popular and work well in my Mavic Pro. Sandisk 4K cards

That''s exactly what I have, picked it up from a best buy.
2018-10-12
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MitchWhitmer
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Brad Bilger Posted at 2018-10-12 06:56
As others have suggested, upload a copy of your Video.  Or at least, define "Bad."  Pixelated??  Stuttering?  Lagging??  A bit more detail is needed.  If I try to play back a 4K video on my computer just by viewing it, mine will lag also until I render the video.  Can we get a bit more information??

Pretty much everything, I looks like 720p,  its really unstable, its jerky. Pretty much everything is "bad"
2018-10-12
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MitchWhitmer
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DJI Paladin Posted at 2018-10-12 01:44
Hi there,sorry to hear that. Kindly provide a short video showing the issue so that I can check it on my end. You can upload it by using google-drive or Dropbox and provide the link here. What SD card you are using? Kindly back up your files, reset the camera and format the SD card to your computer and try it again. You can refer on the attachment below on our recommended SD card for your drone and how to reset your camera.

[view_image]

I will provide a video. What do you mean format the sd card, I havent done that at all.
2018-10-12
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MitchWhitmer
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Estelle Lau Posted at 2018-10-12 00:20
Upload an original video from the SD card to Dropbox or Google Drive, then post the link here.

Ok I am, I will give a link below
2018-10-12
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MitchWhitmer
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Dirty Bird Posted at 2018-10-11 20:13
Are you viewing the footage directly off the memory card?

I downloaded it off of the drone to my computer and Im watching it on there
2018-10-12
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MitchWhitmer
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I have a GTX 1080, i7 6700k, and 32 gigs of ram I think im ok
2018-10-12
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MitchWhitmer
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Am i supposed to take the sd card out and put it into my computer becauseI have just been plugging the drone in with a cord and importing the stuff
2018-10-12
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MitchWhitmer
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https://drive.google.com/file/d/ ... xJ/view?usp=sharing is the link to the video
2018-10-12
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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MitchWhitmer Posted at 2018-10-12 08:54
I will provide a video. What do you mean format the sd card, I havent done that at all.

Hi there, what I mean is, you can take off your SD card and put it in a card reader and then format your SD card directly to a PC.
2018-10-12
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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MitchWhitmer Posted at 2018-10-12 09:21
I have a GTX 1080, i7 6700k, and 32 gigs of ram I think im ok

Well, your computer seems to be fine. It is possible that the main problem is the SD card. Do you have a different SD card that you can try so that we can isolate the issue?
2018-10-12
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MitchWhitmer
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DJI Paladin Posted at 2018-10-12 09:37
Well your computer seems to be fine. It is possible that the main problem is the SD card. Do you have a different SD card that you can try so that we can isolate the issue?

Yeah, I have the original card that dji sent me, i''ll try that and lyk
2018-10-12
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MitchWhitmer
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DJI Paladin Posted at 2018-10-12 09:32
Hi there, what I mean is, you can take off your SD card and put it in a card reader and then format your SD card directly to a PC.

Oh, I don't have a card reader on my PC, I could buy an adapter.
2018-10-12
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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MitchWhitmer Posted at 2018-10-12 09:40
Oh, I don't have a card reader on my PC, I could buy an adapter.

Alright, please let me know if the issue persists after formatting the SD card. Make sure to back up your files before you format the card. Thanks for your support.
2018-10-12
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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MitchWhitmer Posted at 2018-10-12 09:40
Yeah, I have the original card that dji sent me, i''ll try that and lyk

Thank you, I will wait for your update.
2018-10-12
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MitchWhitmer
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DJI Paladin Posted at 2018-10-12 09:53
Alright, please let me know if the issue persists after formatting the SD card. Make sure to back up your files before you format the card. Thanks for your support.

hey, I see a setting on the actual mavic to format the card, will this work or do I have to do it on my computer?
2018-10-12
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Squashpile
Second Officer
Flight distance : 214019 ft
United States
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MitchWhitmer Posted at 2018-10-12 10:08
hey, I see a setting on the actual mavic to format the card, will this work or do I have to do it on my computer?

It will work fine.
2018-10-12
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Lonesome Crow
First Officer
Flight distance : 279311 ft
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Why on the Mavic video are we seeing the props so much?  Are you in sport mode or do you have your camera adjustment aimed way up?  On My computer, video looks fine and its a SurfacePro.  What kind of monitor are you using?  Most computers cannot handle 4k video yet, believe Mac can.
2018-10-12
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MitchWhitmer
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ok thank you!
2018-10-12
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MitchWhitmer
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Lonesome Crow Posted at 2018-10-12 12:32
Why on the Mavic video are we seeing the props so much?  Are you in sport mode or do you have your camera adjustment aimed way up?  On My computer, video looks fine and its a SurfacePro.  What kind of monitor are you using?  Most computers cannot handle 4k video yet, believe Mac can.

I have no idea, gimbal wasnt aimed up i dont think, my monitor is a 34 inch 21:9 1080p
2018-10-12
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FlyDK
Captain
Flight distance : 1614016 ft
Denmark
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I downloaded the clip to my computer to watch it - that way I eliminate the Google compression.
I saved it on a SSD and watched it without any problems except for annoying propellers. I'm sure the camera was pointed up.
The file was 4K *.MOV primarily to be used on MACs.
I do believe that some regular hard drives (not SSD) may struggle with these amounts of data.

EDIT: This was 4K (4096x2160) at 24FPS - not as mentioned in top post 4K (3840x2160) 30FPS
2018-10-12
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Sky Carrier
Captain
Flight distance : 590102 ft
Netherlands
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I watched your recording on my Mac and actually, with the movie itself is nothing wrong. As already said by others, I also believe your gimbal was pointing up since normally you should not see the propellors. More than happy to help is anything else is needed.
2018-10-14
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Zeflex514
lvl.3
Flight distance : 222743 ft
Canada
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If this can help I am still a rookie and this is what I've done:
Took SD CARD from mavic, insert in a sd card reader on my pc , windows 10.

Extract the video to a folder: SSD disk. Size is 3840x2160 @29.97 fps

I uploaded it to youtube, this is the render:

2018-10-14
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