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Repair Progress Inquiry
1161 7 2018-10-11
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Tempostudio
Captain
Flight distance : 1598878 ft
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The status on the site is not updated for more than 20 days. What's happening?

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2018-10-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Tempostudio, we are so sorry for the delay on receiving the package, could you please provide us the tracking number that you sent in for further support? Thank you.
2018-10-12
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Tempostudio
Captain
Flight distance : 1598878 ft
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DJI Mindy Posted at 2018-10-12 03:15
Hi Tempostudio, we are so sorry for the delay on receiving the package, could you please provide us the tracking number that you sent in for further support? Thank you.

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2018-10-13
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DJI Susan
Administrator
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Hello Tempostudio, Mindy is not online for now. Your message in PM has been well received, and we're checking the exact status with the designated team and try our best to help you get an update.
2018-10-14
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DJI Mindy
Administrator
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Hi Tempostudio, sorry for my late response, we have verified with the related team that due to the merger of Hong Kong Customs and Commodity Inspection, the processing period for the product you sent to the Hong Kong repair center may be extended. We will arrange to process your product as soon as possible. Thank you for your understanding and support.
2018-10-14
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Tempostudio, here is an update of your case, we have started a new case for your device and I will PM you the new case number. The device has been received and is under repair process, hope you will get it back soon.
2018-10-18
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Tempostudio
Captain
Flight distance : 1598878 ft
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Ukraine
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Thank You.
2018-10-19
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DJI Susan
Administrator
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You are welcome. If there is anything else we can help, feel free to contact us.
2018-10-19
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