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I2 X7 50mm Video Image Issue
314 6 2018-10-15
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Geb2020
lvl.1
Flight distance : 20889 ft
United States
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HI Group,

I have started to notice when shooting in MP4 and MOV format with the X7/50mm combo that there is a series of blue lines cutting across the frame from top left to top right.  This is detryoying my footage for clients.  I am recordning to the SD card and not SSD.  I shoot the same footage with the 16mm and there is not lines.  I am starting to this that its the lens?  Has anyone else seen this?  Latest IOS and DJIGo4 app installed.  
Screen Shot 2018-10-13 at 2.50.38 PM copy.jpg
2018-10-15
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DJI Tony
Super Moderator

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Hi, sorry for the inconvenience that it caused. I would like to clarify that this issue occurred with a 50mm lens only correct? May I know if photo came from your SD card? What SD card are you using? Please keep us posted for further help. Thank you for the support.
2018-10-15
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Geb2020
lvl.1
Flight distance : 20889 ft
United States
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Hi Tony,

Yes, the issue only occurs with the 50mm at this point.   I have shot on the same sites with the 16mm and there is no issue.  The issue shows up on the iPad as well as on the SD card footage.   I am using a Sandisk Extreme Plus 32gb HC V30.  

Additionally, the still photos do not have this effect on the photos.  If the lens is bad, then why would it only happen on the video?   Pretty odd.  
2018-10-15
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fans3cf3ca7b
lvl.3
Flight distance : 1837 ft
France
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Geb2020 Posted at 2018-10-15 14:56
Hi Tony,

Yes, the issue only occurs with the 50mm at this point.   I have shot on the same sites with the 16mm and there is no issue.  The issue shows up on the iPad as well as on the SD card footage.   I am using a Sandisk Extreme Plus 32gb HC V30.  

Hi Geb2020,

Look at this tread:
https://forum.dji.com/forum.php? ... D413%26typeid%3D413
the only solution communicated by DJI is to downgrade the firmware of Inspire2. it's okey for me
2018-10-17
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Skyris
Captain
Flight distance : 109862 ft
Australia
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They have known about this issue for a long time now, downgrade is the only answer
2018-10-17
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Geb2020
lvl.1
Flight distance : 20889 ft
United States
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Skyris Posted at 2018-10-17 18:16
They have known about this issue for a long time now, downgrade is the only answer

Thank you for the reply.  
2018-10-17
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davidmartingraf
Captain
Flight distance : 27482142 ft
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United States
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Nicely done - thanks again for sharing.
2018-10-17
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