Crashed my spark into tree branches after many hours of successful flights since in the 11 months I've had it. Got the refresh, kicking myself originally as I was so careful and never got into any real scrapes so thought I had wasted my money.
Now I need to claim and can't read I'm struggling to get the mobile page from the UK
https://www.dji.com/mobile/service/djicare-refresh

To accept my serial number, my qr code is partially worn away too...

Hard to interpret which is O and which is 0 maybe?

Serials dont have  O's, just 0 (zeros). Usually. Because of possible confusion

Hi there, sorry to hear that you need to send your drone in to us. I agree on post #2, the serial number doesn't have O's and it should be 0. You can provide your serial number via DM so that I can double check it for you. Thanks for your support.