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RC won't connect to DJI assistant 2
2753 24 2018-10-18
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RiOt16
lvl.2
Flight distance : 14570 ft
Philippines
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I have read some post on this issue, but i can't seem to find a link for DJI assist 2 1.07. all the links are down, can someone provide me the link please. Desktop can't find the drivers
Also when updating to new .500 FW do i need to do it for all batteries or just the Air? thanks
2018-10-18
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DJI Natalia
Administrator

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Hi, we're sorry for the inconvenience caused. Can you please try to update the firmware of your Mavic Air using DJI Assistant 2 v1.2.4? You may visit our website to download the latest firmware of DJI Assistant 2 or you may simply click this link: https://www.dji.com/mavic-air/info#downloads. If you have further question, please don't hesitate to contact us. We are here to help. Thank you.
2018-10-18
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RiOt16
lvl.2
Flight distance : 14570 ft
Philippines
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DJI Natalia, i already have the latest FW for DJI Assistant 2, my problem is that it wont connect to my RC. I read on some post that i need an older version of the Assistant (1.07).. i can't seem to find any active link for it, all link i found where down... found this post https://forum.dji.com/thread-142455-1-1.html
2018-10-18
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sky6105
First Officer
Flight distance : 345653 ft
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RiOt16 Posted at 2018-10-18 12:29
DJI Natalia, i already have the latest FW for DJI Assistant 2, my problem is that it wont connect to my RC. I read on some post that i need an older version of the Assistant (1.07).. i can't seem to find any active link for it, all link i found where down... found this post https://forum.dji.com/thread-142455-1-1.html

Try this,
Link old software
2018-10-18
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Wachtberger
Captain
Flight distance : 261509 ft
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RiOt16 Posted at 2018-10-18 12:29
DJI Natalia, i already have the latest FW for DJI Assistant 2, my problem is that it wont connect to my RC. I read on some post that i need an older version of the Assistant (1.07).. i can't seem to find any active link for it, all link i found where down... found this post https://forum.dji.com/thread-142455-1-1.html

I have sent you a PM. Kindly report back if it has worked.
2018-10-18
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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RiOt16 Posted at 2018-10-18 12:29
DJI Natalia, i already have the latest FW for DJI Assistant 2, my problem is that it wont connect to my RC. I read on some post that i need an older version of the Assistant (1.07).. i can't seem to find any active link for it, all link i found where down... found this post https://forum.dji.com/thread-142455-1-1.html

Hi there, may I know if you are using Windows 10? If yes, kindly install this driver to your PC : (https://drive.google.com/file/d/0B4jKLmmRYhQaX3pYOXJRWkpzSFE/view). Just download the file - Open it - Choose "run"- Select your language - Power on device and connect it to pc via usb - Click Next- Click Next again- Install. Please let me know if your RC still can't connect to your PC. Thanks for your support.
2018-10-19
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John Wong
lvl.1

Singapore
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DJI Paladin Posted at 10-19 04:41
Hi there, may I know if you are using Windows 10? If yes, kindly install this driver to your PC : (https://drive.google.com/file/d/0B4jKLmmRYhQaX3pYOXJRWkpzSFE/view). Just download the file - Open it - Choose "run"- Select your language - Power on device and connect it to pc via usb - Click Next- Click Next again- Install. Please let me know if your RC still can't connect to your PC. Thanks for your support.

I have tried to install the driver but still not able to connect to my laptop
2018-12-17
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小仙女的星巴克
First Officer
Flight distance : 2202083 ft
United States
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John Wong Posted at 12-17 14:20
I have tried to install the driver but still not able to connect to my laptop

You can try to download the trial version of the Windows Flight Simulator. It's has the necessary drivers for the RC.


2018-12-17
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John Wong
lvl.1

Singapore
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小仙女的星巴克 Posted at 12-17 16:39
You can try to download the trial version of the Windows Flight Simulator. It's has the necessary drivers for the RC.

Can I have the website?
2018-12-17
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小仙女的星巴克
First Officer
Flight distance : 2202083 ft
United States
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John Wong Posted at 12-17 20:35
Can I have the website?

https://www.dji.com/simulator
Screenshot_20181218-122605_Samsung Internet Beta.jpg
2018-12-18
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John Wong
lvl.1

Singapore
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Thank you.  I can connect after flight simulator free trial version installation.  However,  flight simulator is not as friendly as advertised.
2018-12-19
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小仙女的星巴克
First Officer
Flight distance : 2202083 ft
United States
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John Wong Posted at 12-19 23:44
Thank you.  I can connect after flight simulator free trial version installation.  However,  flight simulator is not as friendly as advertised.

Great ! IKR.   Its need some powerful PC to run.
2018-12-20
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John Wong
lvl.1

Singapore
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小仙女,谢谢你
2018-12-21
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小仙女的星巴克
First Officer
Flight distance : 2202083 ft
United States
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John Wong Posted at 12-21 18:33
小仙女,谢谢你

约翰! 不用客气
2018-12-22
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CriZUndercover
lvl.2
Flight distance : 71709 ft
Germany
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DJI Paladin Posted at 10-19 04:41
Hi there, may I know if you are using Windows 10? If yes, kindly install this driver to your PC : (https://drive.google.com/file/d/0B4jKLmmRYhQaX3pYOXJRWkpzSFE/view). Just download the file - Open it - Choose "run"- Select your language - Power on device and connect it to pc via usb - Click Next- Click Next again- Install. Please let me know if your RC still can't connect to your PC. Thanks for your support.

Hey Paladin,

I´m using win 10 64bit and have a lot to struggle with the Connection. I´m not able to connect my Mavic air with my Laptop. I tried also win 7 on another Laptop. Same problem. Also with the stuff with turning of the Firewall and Change to read unsigned Drivers didn´t work for me. I would like to try it with Version 1.0.7. but I can´t find it anywhere all links are down. May you can sen dme a working link that I can try this?

Regards CriZ
2018-12-23
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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CriZUndercover Posted at 12-23 14:07
Hey Paladin,

I´m using win 10 64bit and have a lot to struggle with the Connection. I´m not able to connect my Mavic air with my Laptop. I tried also win 7 on another Laptop. Same problem. Also with the stuff with turning of the Firewall and Change to read unsigned Drivers didn´t work for me. I would like to try it with Version 1.0.7. but I can´t find it anywhere all links are down. May you can sen dme a working link that I can try this?

Sorry for the late response. If it is convenient for you, please provide a short video showing the issue so that I can check it on my end. Kindly try to use a different cable so that we can isolate the issue. You can download DJI Assistant 2 software using the links and try to refresh the firmware by following the video tutorial. Thanks for your support.

For Mavic Air: https://www.dji.com/mavic-air/info#downloads


For Mavic Pro: https://www.dji.com/mavic/downloads



2018-12-26
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CriZUndercover
lvl.2
Flight distance : 71709 ft
Germany
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DJI Paladin Posted at 12-26 08:32
Sorry for the late response. If it is convenient for you, please provide a short video showing the issue so that I can check it on my end. Kindly try to use a different cable so that we can isolate the issue. You can download DJI Assistant 2 software using the links and try to refresh the firmware by following the video tutorial. Thanks for your support.

For Mavic Air: https://www.dji.com/mavic-air/info#downloads

No worries, I´m late as well this time. Hope you had a glad Christmas. I upload the Video on YouTube, because of the size. It is also not listed, so you only can open and see it trough this link.



I hope there are enough information for you in this Video. When there is something unclear just let me know.  

At least i would like to try the installation of Version 1.0.7. Would be great if you can send me a link to download it. If you can recommend me any other advice I will be happy as well.
2018-12-30
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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CriZUndercover Posted at 12-30 11:09
No worries, I´m late as well this time. Hope you had a glad Christmas. I upload the Video on YouTube, because of the size. It is also not listed, so you only can open and see it trough this link.

Video

I'm sorry to hear that.  I will show you how to reinstall the drivers using Device Manager on PC:
      1. Power on the aircraft and connect it to PC via USB cable;
      2. Select the Start button on PC , type Device Manager, and select it from the list of results;
      3. Expand one of the categories to find the name of Unknown device, then right-click it, and select
          Update Driver;
      4. Select Browse my computer for driver software and click Browse and go to where the drivers
           located (Sample: C:\Program Files\DJI Product\DJI Assistant 2\Drivers);
      5. Click Next and then the drivers will be installed.   

After installing the drivers, re-plug the USB cable and launch DJI Assistant 2, then the Unknown Device should be gone from the Device Manager and DJI Assistant 2 should recognize the aircraft. If the issue still persists, please try to disable the digital driver signature on PC. Kindly check this link: https://ph.answers.acer.com/app/answers/detail/a_id/38288/~/windows-10%3A-disable-signed-driver-enforcemen
2018-12-30
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CriZUndercover
lvl.2
Flight distance : 71709 ft
Germany
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DJI Paladin Posted at 12-30 12:00
I'm sorry to hear that.  I will show you how to reinstall the drivers using Device Manager on PC:
      1. Power on the aircraft and connect it to PC via USB cable;
      2. Select the Start button on PC , type Device Manager, and select it from the list of results;

The drivers won´t be installed even if I disable the digital driver signature.

I always have the sound of connecting and disconnecting all the time. I also downloaded the win 10 driver and changed to this folder without success. Only if I do it completly manually as shown in the video the driver will be installed and looks like working but all the time connecting and disconnecting.
2018-12-30
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CriZUndercover
lvl.2
Flight distance : 71709 ft
Germany
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DJI Paladin Posted at 2018-12-30 12:00
I'm sorry to hear that.  I will show you how to reinstall the drivers using Device Manager on PC:
      1. Power on the aircraft and connect it to PC via USB cable;
      2. Select the Start button on PC , type Device Manager, and select it from the list of results;

Happy new year.

My biggest wish is to get my mavic back to work. So what do we do now !?

I would like to try an installation of the older assistant 2.  Please provide me v1.0.7. that I can continue my troubleshooting.

1-1 08:34
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djiuser_jfLNmqpxKj0R
lvl.1

United Kingdom
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Please please can someone help me I have tyred to update firmware for my mavic air rc on assistant 2 .but the problem is it keeps on dropping connection on USB. I can find my air on there but not my rc.i am using windows 8.1.and my go4 app on phone stops at 18% and then nothing happens. HELP
1-28 08:23
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djiuser_oAXrUD4XnrCr
lvl.1
Flight distance : 409022 ft
United States
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I installed the last version 2.0.6 yesterday. I found this forum because the problem has been still there. Why has it caused so inconvenient?
2-10 14:36
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djiuser_oAXrUD4XnrCr
lvl.1
Flight distance : 409022 ft
United States
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Please do some efficient work to stop us from wasting time.
2-10 14:57
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Zubayer.Khan
Second Officer
Flight distance : 368907 ft
Bangladesh
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DJI Paladin Posted at 2018-12-30 12:00
I'm sorry to hear that.  I will show you how to reinstall the drivers using Device Manager on PC:
      1. Power on the aircraft and connect it to PC via USB cable;
      2. Select the Start button on PC , type Device Manager, and select it from the list of results;

thanks bro, its works
6-24 05:11
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Matt McCann - NJ
lvl.1

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DJI Paladin Posted at 2018-10-19 04:41
Hi there, may I know if you are using Windows 10? If yes, kindly install this driver to your PC : (https://drive.google.com/file/d/0B4jKLmmRYhQaX3pYOXJRWkpzSFE/view). Just download the file - Open it - Choose "run"- Select your language - Power on device and connect it to pc via usb - Click Next- Click Next again- Install. Please let me know if your RC still can't connect to your PC. Thanks for your support.

nope.  still doesn't connect.
9-26 18:42
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