scems911
lvl.1
United States
Offline
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DJI Susan Posted at 2018-10-18 23:45
Thanks for getting back to us. Upon checking the case you offered, the team has explained this clearly that the flight records interrupted suddenly, we cannot verify what happened after that. If you were recording the video when the accident happened, please kindly share with us, we'll forward to our engineers for double check, thanks!
Thank you for the prompt reply. I very much appreciate that. And thank you for looking into it.
I feel as though if I was recording video customer service would simply tell me that my video ended abruptly. Though I do not have video to share, I'm not sure how that would help this case.
Page 13 of your user manual clearly speaks on the feature of failsafe RTH. People such as myself buy DJI because of those types of safety features, we have a warm fuzzy feeling that our drone will return to us if it loses signal or if the battery gets too low. My drone did not do that. It did not work as advertised. It was defective. Therefore the warranty should replace my drone for me because your product failed to operate as advertised. It is pretty obvious that if the aircraft loses connection with the RC, that the flight log and or video would end abruptly.
Not to mention I live in a rural, remote area of New York State with only trees and a few houses around. I was less than a half a mile away with my drone, in line of sight, and the remote disconnected. I am not even mentioning the fact that the Drone is supposed to have approximately a 4-mile range.
I paid a lot of money for this aircraft, it did not operate as your instructions claim, I simply asked for a replacement of my drone. I even subscribe to DJI care, however I cannot find my drone to return it because it flew off.
It seems many people in this forum have had the same issue. It is very unfortunate to see the DJI is not standing behind their product when it malfuctions, under warranty no less.
Thank you again for the prompt reply. I hope that you can assist me further. |
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