DJI Susan
Administrator
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Hi Wouter Reyniers, we're sorry for the inconvenience. There are some points need to be confirmed and clarified:
1. The DJI GO 4 for CrystalSky is the customized version and it may not update with Android and iOS devices simultaneously. Our engineers are working on the App update and will release as soon as it is ready. Appreciate your support and patience.
2. For the H.265 playback broken, may I know what's the resolution of the video you are playing? Could you upload some samples for further assistance?
3. Regarding the App crash, please refer to the below and export the crash log, I'll forward to our engineers to check.
1) Please connect the CrystalSky to the PC via USB cable, the driver will be installed automatically.
2) When it finishes installation, please click on the "Bell" icon at the left top side or the menu at the middle of the screen, then a list will appear.
3) Please click on "Connected USB" in the left side.
4) Then click on "Open USB store"--"Confirm".
5) Open the disc named ''DJI'', find the crash log in DJI/dji.go.v4/LOG/CRASH
6) when you finish the exporting, please pop up the disc, then click 'turn off the USB device'
For the crash log, please upload to Dropbox or Google Drive at your most convenience and post the link here or Facebook, we will analyze as soon as possible. Thanks for your cooperation.
4. About the laggy experience, does it only appears in the liveview? You may check the original pictures in the SD card to confirm. If yes, please kindly check the current channel to see whether they are stable.
If the issue appears in every place regularly, please kindly advise the aircraft firmware, CrystalSky OS, App version and issue video, we'll try to reproduce at our end and locate the exact status, thanks so much!
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