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Mavic Air still not working after being sent in 3 TIMES!
884 1 2018-10-19
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sackofnouns
lvl.1
Flight distance : 130604 ft
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So long story short.
Late August my drone starts having the video cut out soon after takeoff, go through the steps to remedy it and end up sending it in. About 2 weeks later get it back, same problem. Send it back again and get it back. SAME F’N PROBLEM. Appearantly only option is to send it in AGAIN.

So I finally get it back yesterday and guess what? Yup same exact problem. This is totally unacceptable

Recent case # is CAS-2327432-K1T3Q6 but there are 2 others for this issue



Anyone else been through this?
2018-10-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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Andrew, I'm sorry to hear about the trouble. I was able to locate your case using your Forum account, and can see that it has been forwarded to the higher team for further feedback. They will contact you soon within working hours. Thanks for understanding and again, sorry for the inconvenience.
2018-10-19
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