djiuser_Z3YQskYtPghk
lvl.1
United States
Offline
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I ordered my Mavic 2 Pro on September 30th. After multiple live chats and seven emails I still don't have it.
I had expected to be able to use it the following weekend for a trip since I was told it would ship in one business day but it didn't ship until nine days later. There was some pretty terrible service there but at least I was able to power through it and get a solution. Right now my problem is I just cannot get them to lift the delivery restrictions so I can pick the package up at the local FedEx office. They say they can do that for me and they say it's done but I call FedEx and it's not. I, like many people, work business days and there's just no one home when the FedEx guy comes by but it's not an issue because I just pick them up. This should be fixable with a two minute phone call on their end but instead I get replies that they're working with their team to clear up the problem with customs. There is no customs, it shipped from Alabama to Texas. Or that I should contact DHL when I have clearly stated multiple times that it's FedEx. That's what makes this so frustrating, the replies that provide no help whatsoever and it doesn't even seem like they understand what I am asking.
Anyway I am going to give it to one last try if anyone can tell me another department I can contact otherwise I'm going to let them return shipment and take the accessories I purchased already and throw them in the trash because I've just about forgotten whatever excitement I had for flying a drone. I just thought it would be cool to try aerial photography but if no one can help me with this what is going to happen if I have a real problem? Anyway just really frustrated, I work a lot and I thought this would be fun but instead of a new hobby but instead I just feel like I want to forget I ever considered it. |
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