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CRYSTALSKY Fan is Loud at Times
349 4 2018-10-20
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Rick-Becco
Second Officer
Flight distance : 48146 ft
United States
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I have not had a lot of time to play with my new CRYSTALSKY 7.85 Ultra Brightness but after awhile I heard the fan & it was kind of Loud.Is this normal I have not had time to fly with it I was just checking it out?

Ordered on February 8, 2018 (1 item)
      DJI CrystalSky 7.85" Ultra-Bright Monitor CP.BX.000224  
      DJI  
           Sold by:              Adorama Camera


Do I need to sendit in oris this normal?


Thanks   


2018-10-20
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DJI Natalia
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Hi, we're sorry for any inconvenience caused. Can you provide us a sample video showing the issue so that we can check it on our end? You can upload it using google-drive or Dropbox and provide the link here. Thank you.
2018-10-20
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Rick-Becco
Second Officer
Flight distance : 48146 ft
United States
Offline

DJI Natalia Posted at 2018-10-20 10:20
Hi, we're sorry for any inconvenience caused. Can you provide us a sample video showing the issue so that we can check it on our end? You can upload it using google-drive or Dropbox and provide the link here. Thank you.

I will when I get the chance to use it again, I am very busy at work.
It is only loud after it is on for a while not when i first turn it on.
is this normal?
2018-10-25
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DJI Natalia
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Rick-Becco Posted at 2018-10-25 08:55
I will when I get the chance to use it again, I am very busy at work.
It is only loud after it is on for a while not when i first turn it on.
is this normal?

Hi. I believed it is not normal to have a loud noise when turning on the CrystalSky. However, we still need to determine the issue you encountering now. Looking forward to see the video soon.
2018-10-25
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HedgeTrimmer
Captain
United States
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Rick-Becco Posted at 2018-10-25 08:55
I will when I get the chance to use it again, I am very busy at work.
It is only loud after it is on for a while not when i first turn it on.
is this normal?

Based on my experience with four CrystalSky Ultra-brites, it is not unusual for Cs-Ub fans to start running after Cs-Ub has been running for a while.  The amount of time between when Cs-Ub is turned on till fans start running is dependent on several things.
1) Primarily outside temperature
2) Brighter the display is turned up
3) Whether Cs-Ub is in direct sunlight, absorbing more heat from sunlight
4) Load on Cs-Ub, a few features like Focus peaking and Highlight warning cause CPUs to work harder
5) Whether Cs-Ub started out cool from being inside A/C area or warm from being outside (late spring - early fall temps).
2018-10-25
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