My Phantom 4 Advanced battery casing is cracked at the bottom release button. Is this common, should i be concerned and does it require a replacement?

If mine were that bad i would look for a used dud and swap that part over, only 2 screws...

Bashy Posted at 2018-10-21 19:21
If mine were that bad i would look for a used dud and swap that part over, only 2 screws...

Don't have dud batteries laying around, this is less than a year old. But i will see if i can find one locally.

if its less than 6 months then you can claim on the warranty??

Bashy Posted at 2018-10-21 19:38
if its less than 6 months then you can claim on the warranty??

I was thinking that, so i have to grab the invoice for the purchase and submit a support ticket to DJI and see how i go.

Might even contact the seller here in Australia i purchased it from.

I would say  the 6mth is for the actually battery, not sure about the casing, surly that should last longer than a year... :/

Bashy Posted at 2018-10-21 20:10
I would say  the 6mth is for the actually battery, not sure about the casing, surly that should last longer than a year... :/

I have contacted the seller to see what they recommend i do.

DarkZero Posted at 2018-10-21 20:28
I have contacted the seller to see what they recommend i do.

You have the Australian consumer law to fall back on. Goods must last for a reasonable amount of time. ~1 year for a $289 battery is not reasonable.

They should repair it.

Dex Posted at 2018-10-22 15:11
You have the Australian consumer law to fall back on. Goods must last for a reasonable amount of time. ~1 year for a $289 battery is not reasonable.

They should repair it.

Chatting to support now.

Warranty support case submitted for replacement or repair.

DarkZero Posted at 2018-10-22 15:41
Warranty support case submitted for replacement or repair.

nice to hear that !!

Now they want $80 to fix what is obviously a fault in the product...

DarkZero Posted at 2018-10-29 01:00
Now they want $80 to fix what is obviously a fault in the product...

Wow thats a bit harsh.

Hellsgate Posted at 2018-10-29 01:24
Wow thats a bit harsh.

Was all going well, support ticket in, shipping label provided (AUS Post) to local repair office in Victoria (i thought it would go back to china) i even got calls from China to make sure everything was going well. Had to pay for the box and bubble wrap but that was ok $4 lol

It arrived and was unpacked assessed in one day and WHAM $80 invoice, $20 of it is to ship the damn thing back to me!

No way to contact support, so i will get on chat tomorrow when they open (10 AM EST)

DarkZero Posted at 2018-10-29 01:28
Was all going well, support ticket in, shipping label provided (AUS Post) to local repair office in Victoria (i thought it would go back to china) i even got calls from China to make sure everything was going well. Had to pay for the box and bubble wrap but that was ok $4 lol

It arrived and was unpacked assessed in one day and WHAM $80 invoice, $20 of it is to ship the damn thing back to me!

I would definatly fight it as long as the battery is still under warranty.
They need to prove neglect to not cover it

Good news, DJI have reassessed my support ticket and fixed it under warranty... the part costs $2 lol Battery is on its way back.