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Replaced Gimbal on Mavic AIR -- Not working! Calibration?
2319 26 2018-10-22
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Fffrank
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United States
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I crashed my Mavic Air a few months ago -- finally sourced a used replacement gimbal.  It was pretty straightforward to replace it and I'm confident I have it installed properly.  When I turn on the drone it moves up and down as if to calibrate but then goes hard up and tilts in one direction and makes a grinding/whirring sound.  It's like it can't find the "home" position.

I found this thread on MavicPilots.com that has someone with the exact same issue.  Another user posts up that only DJI has the software to fix this.  That seems crazy to me!  Anyone have any other info or something else I can try?

2018-10-22
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DJI Tony
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Hi, sorry for the troubles that it may cause. If things will get uneasy for you, I would recommend sending the drone to our repair facility or you can consider our recommended repair service as we've voided the warranty of the drone. Please see the link below for our recommended service center.

https://www.dji.com/service/repair/centers
2018-10-22
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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I think that some issues can only be fixed by DJI.

Fly safely all
Alex
2018-10-22
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Boffin
First Officer
Australia
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Check the cable with an eyeglass for damage
2018-10-22
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fanscc31c4b8
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United States
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Hey there! My gimble recently started freaking out. It makes this weird noise and won't stablize at all. Any ideas? I'm posting a video. Not sure how I'll get notifications, you're welcome to email me at brennantolmanmedia@gmail.com
2018-10-29
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fanscfa3ac34
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Flight distance : 33 ft
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Canada
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I'm looking for the same software. I'm sure it's available but there's no way dji will release it.

I had the same problem with my dji spark but manage to get the software from the parts supplier to re calibrate the gimble after installation. It's the kind of software that dji will only keep to themselves unfortunately

If anyone needs the software repair tool for the spark I can give it to you and get it out there to people who needs it.

I hope to score the software for the mavic air gimbal calibration so if you have it please share!
2-18 21:37
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djiuser_ITdpnUSCPSRH
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Brazil
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fanscfa3ac34 Posted at 2-18 21:37
I'm looking for the same software. I'm sure it's available but there's no way dji will release it.

I had the same problem with my dji spark but manage to get the software from the parts supplier to re calibrate the gimble after installation. It's the kind of software that dji will only keep to themselves unfortunately

If you find the software, I want it!
2-27 15:09
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VFARYAN
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United Kingdom
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fanscfa3ac34 Posted at 2-18 21:37
I'm looking for the same software. I'm sure it's available but there's no way dji will release it.

I had the same problem with my dji spark but manage to get the software from the parts supplier to re calibrate the gimble after installation. It's the kind of software that dji will only keep to themselves unfortunately

Hi, can you send me a copy of the software please
3-23 06:47
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Fly Bug
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Russia
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VFARYAN Posted at 3-23 06:47
Hi, can you send me a copy of the software please

Hi, can you send it software for me? (baculin2002@mail.ru)
4-12 08:38
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djiuser_VaIOck7Fw8q9
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Latvia
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Could you please send me the software for spark too? If you have one for Mavic Air, send it too, please (that’s the one I need actually)

lezux (at) inbox.lv
5-3 02:13
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kema
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Kazakhstan
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Hi. Pleas send me then software if your find. I have magic air. After crash gumball not working.  I installed new gimbal arm. But yaw motor looking to left side.  Pleas send. Kema.physics@gmail.com
5-3 04:04
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S.J
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Kuwait
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fanscfa3ac34 Posted at 2-18 21:37
I'm looking for the same software. I'm sure it's available but there's no way dji will release it.

I had the same problem with my dji spark but manage to get the software from the parts supplier to re calibrate the gimble after installation. It's the kind of software that dji will only keep to themselves unfortunately

can you share the calibration software for the SPARK via obliex@email.com
thank you very much
5-21 12:45
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Luis K
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Mexico
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I fine this situation not comfortable! I’ve been a DJI user since the very begining... I use to repair my drones and my friends drones! And now, I am stuck with this problem!!! I have just replaced severas parts from the mavic air gimbal and it keep looking upwards... I’ve tried almost averything, including upgradibg by dji assistant 2... I guess my next drones won’t be DJI anymore!!!
6-18 17:46
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Luis K
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Mexico
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I find  this situation not comfortable! I’ve been a DJI user since the very begining... I use to repair my drones and my friends drones! And now, I am stuck with this problem!!! I have just replaced severas parts from the mavic air gimbal and it keep looking upwards... I’ve tried almost averything, including upgradibg by dji assistant 2... I guess my next drones won’t be DJI anymore!!!
6-18 17:47
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Luis K
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Mexico
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If you find the solution please let me know how to fix it.... thkS (Luisk@iteso.mx)
6-20 19:21
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fans1993190d
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Flight distance : 235548 ft
France
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Someone has solution or can send me softwar ? johnsmotors@gmail?
7-17 00:22
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Ben Mason
Second Officer
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United Kingdom
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fans1993190d Posted at 7-17 00:22
Someone has solution or can send me softwar ? johnsmotors@gmail?

I have the software, but i can't share it with you.

Have you calibrated, your I.M.U, Compass and gimbal ? If you crashed, then you most likely damaged the gimbal, so you need a new one, if it just started happening and you did not crash the drone then you can check if it's in warranty and get DJI to resolve it.
7-17 01:30
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Bill-NM
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United States
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Bump for anyone with the Mavic v1 gimbal calibration software.

Thanks.
7-17 08:10
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fans1993190d
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France
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Ben Mason Posted at 7-17 01:30
I have the software, but i can't share it with you.

Have you calibrated, your I.M.U, Compass and gimbal ? If you crashed, then you most likely damaged the gimbal, so you need a new one, if it just started happening and you did not crash the drone then you can check if it's in warranty and get DJI to resolve it.

hello, i remplace gimball, and calibrat ima and compass.
Impossible to calibre gimball with djigo.

the last chance for me it's the dji soft..
7-18 00:23
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Ben Mason
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fans1993190d Posted at 7-18 00:23
hello, i remplace gimball, and calibrat ima and compass.
Impossible to calibre gimball with djigo.

I would recommend sending the drone to DJI, although they may charge you for simply calibrating the gimbal, you lose nothing by asking though.

Not that i would recommend this but you can calibrate the Mavic Air gimbal using the spark software, then calibrate the gimbal in the DJI GO 4 app. I've seen this work but if i was you i would send it to DJI.

Also for future reference it is possible to take apart the gimbal and keep the camera+camera sensor, so you only replace the gimbal, you would still need to calibrate it, but you can avoid Camera sensor data errors that also require the software to resolve.
7-18 01:01
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johnsmotors
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France
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Ben Mason Posted at 7-18 01:01
I would recommend sending the drone to DJI, although they may charge you for simply calibrating the gimbal, you lose nothing by asking though.

Not that i would recommend this but you can calibrate the Mavic Air gimbal using the spark software, then calibrate the gimbal in the DJI GO 4 app. I've seen this work but if i was you i would send it to DJI.

first, thanks for your time.
I don't want send it to dji. too problem for shippement.

I just replace gimbal, and  i keep the original camera + sensor to avoid error 3.

do you know where i can find spark tools?
7-18 04:05
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Ben Mason
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johnsmotors Posted at 7-18 04:05
first, thanks for your time.
I don't want send it to dji. too problem for shippement.

I can't give you the software and i wouldn't give out any links out even if i knew where to find it publicly on the internet. You should also be very careful following strange links, one wrong click and you would expose your PC to harmful viruses/malware.

I realise you wouldn't like to send this to DJI but this really is your best option to avoid any issues.
7-19 03:42
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alinghi
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Austria
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Please also send me the spark calibration software! i need it desperately! has somebody found it for the mavic air already? if yes, please send it to me, otherwise i will trythe spark software. many thanx! i will keep you updated if it works! volker.tantalium@gmail.com
7-31 23:56
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djiuser_9Z0bUzhKr8v6
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Israel
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fanscfa3ac34 Posted at 2-18 21:37
I'm looking for the same software. I'm sure it's available but there's no way dji will release it.

I had the same problem with my dji spark but manage to get the software from the parts supplier to re calibrate the gimble after installation. It's the kind of software that dji will only keep to themselves unfortunately

Hi, can you please send me the software?  Thank you.  yairbenartzi18@gmail.com
8-12 10:25
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MadisonAreaDroneService
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We have the ability to calibrate the gimbals on the Mavic Air as well as the Spark, so it isn't just a DJI or dealer thing.  It isn't as easy as "giving out" the software.  It requires a back door way into the drone programming using special software tools.  But I can attest to and confirm that both the Mavic Air and Spark can be easily calibrated once the computer, and user, is properly set up and trained.

This gimbal calibration using the computer is different from what is in the DJI Go4 app, and more similar to what is done at the factory when these are built.  The Go4 gimbal calibration is just for minor variations, and will not calibrate a new, or used part that has been installed.

-Preston
9-6 16:37
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rokirok
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Germany
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fanscfa3ac34 Posted at 2-18 21:37
I'm looking for the same software. I'm sure it's available but there's no way dji will release it.

I had the same problem with my dji spark but manage to get the software from the parts supplier to re calibrate the gimble after installation. It's the kind of software that dji will only keep to themselves unfortunately

Hey, could you share the Spark Software with me also?
Thanks!
11-21 08:42
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Alexeybatkovich
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Russia
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Fanscfa3ac34 опубликовано 2-18 21: 37
Я ищу то же самое программное обеспечение. Я уверен, что это доступно, но нет никакого способа dji выпустит его.

У меня была та же проблема с моей DJI spark, но мне удалось получить программное обеспечение от поставщика запчастей для повторной калибровки gimble после установки. Это своего рода программное обеспечение, которое dji будет держать только для себя, к сожалению

Could you share Spark software for me too lexa100111@yandex.ru

12-6 01:20
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