RYZE
Super Moderator
Hong Kong
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Scorpion3110 Posted at 2-20 05:48
Dear
Attached data soicitados, the name of support staff is Alexis C I attended the day February 5 at 12:10 and my email is , I will be attentive to your kind response.
Thanks for your valuable info scorpion.
Upon checking, In Ticket #13417, our colleague has suggested you force-upgrade method(for your reference, I have reattached steps below). If persists, I respectfully suggest you snap top, bottom, two sides pics of the drone or record a video showing the drone's whole appearance including propellers and safety guard, which would be used to claim warranty remotely.
- Hold the power button with power off for about 5-8s until the green led goes off, then the flashing red light would be continued.
- Connect Tello's wifi on your mobile phone and redo upgrade process.
Warmly tip: If somehow you can't find out that email, do feel free to let us know and we are very glad to resend you one.
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