speedyranger
lvl.1
Flight distance : 105981 ft
Offline
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Hello everyone!
Satuturday I flew with my Phantom 4 Pro+ v. 2.0 and for some problems on GPS i lost it.
Opened the case with DJI and after two days I was contacted and seem really one problem hardware.
The case is:
CAS-2391238-Y6Z2Z3 CRM:0245000008259
Yesterday I give the response, at the email where is write this: "Dear Customer,
Thanks for your patience.
This is Lydia from data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.
The unfortunate incident that occurred to your aircraft has been confirmed as a warranty case according to our data analysis. We would like to offer you a 100% off coupon code for the Phantom 4 Pro V2.0 (without the remote controller and battery charger), which can be used on DJI’s online store.
----------If the model is incorrect, please let us know.
----------We’re sorry to tell you that the discount cannot be applied to any other model other than the original one, or be credited to your account.
Please email me if you would like the coupon code with the contents such as “I accept the offer”. And may I know if you would like to ship the aircraft to United Kingdom when placing the order?
Should you have more questions about the result of the data analysis, please reply to this email directly within 15 calendar days. Then we will contact you via email in 2-3 working days.
Thank for your support, have a nice day!
Best Regards,
Lydia
DJI Tech Support"
Now how long I have to wait for coupon code?
Yes on the response I write "I Accept the offer"
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