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Z30 won't stop initializing
308 3 2018-10-27
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screcon
lvl.2
Flight distance : 816037 ft
United States
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Fairly recent phenomenon - last 4 weeks?
Z30 on an M210 attached either in port 1 alone or port 2 with an X4S in port 1. The Z30 initializes at startup and keeps spinning left, then right. It stops at a cycle for 2-3 seconds, squeals a second, then starts initializing again. It will go on forever if I don't power things down.

In the Crystal Sky, either Pilot or DJIGo4, M10 FW is 01.01.0913.

Z30 FW shows 1.00.00.60 -- but the FW filename is 1.00.00.47 . . .


I have tried reformatting the 16GB SD card that has been working successfully in the Z30, and adding the 1/22/2018 FW 1.00.00.47 as the only file on the root of the SD card, then starting the M210 and waiting for Z30 FW to complete. Checking the TXT file on the SD card it says


"[  5.285318]        <<<==== INTO SD CARD UPDATE CHECK MODE upgrade ====>>>
[  5.252432]        <<<==== INTO SD CARD UPDATE CHECK MODE upgrade ====>>>"

Not successful.

We have also tried refreshing the M210 firmware. No change.

Please provide a solution.

2018-10-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi screcon, sorry for the troubles with Z30, the latest firmware version of Z30 is V1.00.00.47, please connect the drone to the DJI Assistant 2 and refresh the firmware with the Z30 attached, then please try to calibrate the gimbal and let us know if the issue persists. Thank you.
2018-10-29
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screcon
lvl.2
Flight distance : 816037 ft
United States
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We did as you instructed above. No change. The Z30 keeps spinning and calibration through DJIGO 4 hangs at 20%. The calibration option is not available through DJI Assistant 2 for Matrice v 2.04. We are calling your support line now.
2018-10-29
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screcon
lvl.2
Flight distance : 816037 ft
United States
Offline

screcon Posted at 2018-10-29 05:16
We did as you instructed above. No change. The Z30 keeps spinning and calibration through DJIGO 4 hangs at 20%. The calibration option is not available through DJI Assistant 2 for Matrice v 2.04. We are calling your support line now.

This must be a known issue because within 2 minutes on the phone DJI support staff arranged repair ... something you other users searching posts for a solution should be aware of.
2018-10-29
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